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explorer.exe error message -- tried everything!

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#1 cyrella


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Posted 28 October 2008 - 06:17 PM

I'm running on the Windows 2000 operating system.
Everything loads -- boots normally. It logs itself in [normal] and the icons load, start menu, etc. But then, this message pops up:

explorer.exe has generated problems and needs to be shut down. [not sure if it's verbatim, but close enough.]

My brother [it's his computer] said that it also comes up with a Dr Watson error message. It hasn't done that for me yet. I googled it, and I found [on the Microsoft Troubleshooting website] 3 methods, that I tried... they didn't work. CleanSweep was [apparently] never on the computer, and if it was, it's not in the uninstall programs thing. The website said that that's what had caused the error message.

I also tried restoring, deleted some programs he downloaded, all to no avail. I can't access the control panel, which I was trying to do in the first place, so that I could restore it to an earlier date. [Opened Task Manager, File > New Task, typed in "control".] When I try, it comes up with an error message that [basically] says that "rundll" is unable to load.

I'm thinking that it might be a virus that's disguised as the common "CleanSweep" error. Maybe I'm wrong. If it is CleanSweep, how do I get rid of it if it's not in the Add/Remove Programs thing? If it's a virus, has anyone ever had it and fixed it, and can you help me?

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#2 garmanma


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Posted 29 October 2008 - 11:43 AM

not sure if it's verbatim, but close enough.

Verbatim would be nice. It does make a difference

Cleansweep is a registry cleaner from Uniblue
Clean Sweep is a uninstall cleanup utility from Norton
how to read a dr watson logfile

Edited by garmanma, 29 October 2008 - 05:08 PM.

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