Posted 28 October 2008 - 06:17 PM
I'm running on the Windows 2000 operating system.
Everything loads -- boots normally. It logs itself in [normal] and the icons load, start menu, etc. But then, this message pops up:
explorer.exe has generated problems and needs to be shut down. [not sure if it's verbatim, but close enough.]
My brother [it's his computer] said that it also comes up with a Dr Watson error message. It hasn't done that for me yet. I googled it, and I found [on the Microsoft Troubleshooting website] 3 methods, that I tried... they didn't work. CleanSweep was [apparently] never on the computer, and if it was, it's not in the uninstall programs thing. The website said that that's what had caused the error message.
I also tried restoring, deleted some programs he downloaded, all to no avail. I can't access the control panel, which I was trying to do in the first place, so that I could restore it to an earlier date. [Opened Task Manager, File > New Task, typed in "control".] When I try, it comes up with an error message that [basically] says that "rundll" is unable to load.
I'm thinking that it might be a virus that's disguised as the common "CleanSweep" error. Maybe I'm wrong. If it is CleanSweep, how do I get rid of it if it's not in the Add/Remove Programs thing? If it's a virus, has anyone ever had it and fixed it, and can you help me?