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Was infected now have other problems


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#1 Socom71

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Posted 28 October 2008 - 04:10 PM

I was recently infected with something. It put a message in the system tray saying I was infected with a red x. I ran scans with spysweeper and norton both finding and removing it red x went away. After that computer would freeze so I started in safe mode and uninstalled norton 2008 since this is what seemed to be causing it to hang. Computer seems to be working fine except that REGEDIT wont work nor can I reinstall norton software. I was able to download malwarebytes and ran another scan which also turned up something and removed it. have installed Hijackthis but could not find anything that stuckout as being suspect. Any help would great thanks!

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#2 xblindx

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Posted 28 October 2008 - 04:27 PM

Hi Socom71

(Note: I am not an expert in this field yet, and if you are uncomfortable following any of my instructions before getting a more experienced user's second opinion, that is fine)



Please do a scan with Kaspersky Online Scanner.

This scan is for Internet Explorer Only.

If you are using Windows Vista, open your browser by right-clicking on its icon and select Run as administrator to perform this scan.

* Please disable your realtime protection software before proceeding. Refer to this page if you are unsure how.
* Open the Kaspersky Scanner page.
* Click on Accept and install any components it needs.
* The program will install and then begin downloading the latest definition files.
* After the files have been downloaded on the left side of the page in the Scan section select My Computer
* This will start the program and scan your system.
* The scan will take a while, so be patient and let it run.
* Once the scan is complete, click on View scan report
* Now, click on the Save Report as button.
* Save the file to your desktop.
* Copy and paste that information in your next post.



This scanner will only scan. It does not remove any malware it finds.

Please post back with:
- Kaspersky Log
- Do you know what the file you were infected with earlier was called?

Edited by xblindx, 28 October 2008 - 04:55 PM.


#3 Socom71

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Posted 28 October 2008 - 11:54 PM

Ran kaspersky scan here is the results please let me know what you think. also have discovered that cannot run disk defrag and screensaver will not work



Operating System: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Wednesday, October 29, 2008 02:15:48
Records in database: 1354970
Scan settings
Scan using the following database extended
Scan archives yes
Scan mail databases yes
Scan area My Computer
C:\
D:\
E:\
Scan statistics
Files scanned 73062
Threat name 1
Infected objects 2
Suspicious objects 0
Duration of the scan 01:40:04

File name Threat name Threats count
C:\Program Files\Sony\Welcome to VAIO life\ia.exe Infected: Trojan-Dropper.Win32.Agent.yhe 1
C:\Program Files\Sony\Welcome to VAIO life\WTVl.exe Infected: Trojan-Dropper.Win32.Agent.yhe 1

#4 Socom71

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Posted 29 October 2008 - 12:08 AM

also found malwarebytes info shows
malware.trace file C:\WINDOWS|system32\delself.bat

Trojan.agent file C:\WINDOWS\system32\TDSSlxcp.dll

Trojan.TDSS file C:\WINDOWS\system32\TDSScube.l...

Rootkit.agent file C:\WINDOWS\system32\TDSSoiqt.dll

Rootkit.agent file C:\WINDOWS\system32\TDSSsahc.dll

Trojan.TDSS file C:\WINDOWS\system32\TDSSnmxh.l...

Rootkit.agent file C:\WINDOWS\system32\TDSSnmxh.dll

Adware.Hotbar Registry Key HKEY_CURRENT_USER\SOFTWAR...

these were removed by malwarebytes

Thanks again

#5 Budapest

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Posted 29 October 2008 - 12:11 AM

Those rootkit infections can be very nasty. You should assume that your online passwords have been compromised.

Reboot your computer, run a Full Scan with Malwarebytes and post the log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 Socom71

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Posted 29 October 2008 - 01:59 PM

Running scan with malwarebytes now will post log when it is finished . As far as my online passwords are concerned I do not keep any passwords stored in my computer do I still need to be concerned about any of them? Again will post log when it has finished. Please keep the help coming Thank you very much!

#7 xblindx

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Posted 29 October 2008 - 02:26 PM

As far as my online passwords are concerned I do not keep any passwords stored in my computer do I still need to be concerned about any of them?


Yes, you should still go and change them on a known clean computer. Rootkits, from what I understand, can access any part of your system and probably install keyloggers, I am not 100% sure about this but I'm sure Budapest can clear this up.

Edited by xblindx, 29 October 2008 - 02:26 PM.


#8 Socom71

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Posted 29 October 2008 - 03:21 PM

Here are the logs from Malwarebytes, please let me know what you think. Thanks again


Malwarebytes' Anti-Malware 1.30
Database version: 1321
Windows 5.1.2600 Service Pack 3

10/25/08 5:45:32 PM
mbam-log-2008-10-25 (17-45-32).txt

Scan type: Full Scan (C:\|)
Objects scanned: 113108
Time elapsed: 40 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 7

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\The Weather Channel (Adware.Hotbar) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\TDSSlxcp.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\delself.bat (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSScube.log (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSnmxh.dll (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSnmxh.log (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSoiqt.dll (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSsahc.dll (Rootkit.Agent) -> Quarantined and deleted successfully.





Norton and spysweeper also removed something not sure what it was though

Edited by garmanma, 29 October 2008 - 05:30 PM.
HJT log removed


#9 xblindx

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Posted 29 October 2008 - 03:23 PM

This is not the correct place for HJT logs. Please refrain from posting them in this topic. The HJT team is very backlogged so you should try most other cleaning methods before posting a HJT log in the correct thread.

#10 Socom71

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Posted 29 October 2008 - 03:31 PM

Very sorry did not know was just trying to provide as much info as possible. Thanks again for your help!

#11 xblindx

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Posted 29 October 2008 - 03:33 PM

It is understandable, no harm done. Now time for my favorite smiley to brighten the day :thumbsup:

Now back to the topic. One or more of the infections found were rootkits.


These items are part of a very nasty rootkit.

IMPORTANT NOTE: One or more of the identified infections was related to a rootkit component. Rootkits and backdoor Trojan are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because the rootkit has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

? "When should I re-format? How should I reinstall?"
? "Help: I Got Hacked. Now What Do I Do?"
? "Where to draw the line? When to recommend a format and reinstall?"

Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful.

Let Budapest know how you wish to proceed.

#12 Socom71

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Posted 29 October 2008 - 04:01 PM

I want to do whatever it will take to get this computer back right. I dont want to have to worry about weather it is spying on me that includes throwing it away and buying another if that is the safest thing to do. Please advise me on what steps would be the best course of action. Thanks again!

#13 xblindx

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Posted 29 October 2008 - 04:06 PM

I would wait for Budapest's opinion. Read the bottom portion of my signature.

#14 Socom71

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Posted 29 October 2008 - 04:08 PM

Yes will wait for reply Thanks again for all your help!

#15 Budapest

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Posted 29 October 2008 - 05:37 PM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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