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Wife's PC Infected With Virus Response Lab 2009


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#1 Webslinger

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Posted 28 October 2008 - 07:27 AM

My wife's PC is infected with something called "Virus Response Lab 2009". It will not allow me to access the Internet at all to search for fixes/solutions to the problem. Her home page is normally yahoo.com, but that has been hijacked and is now about:blank. Also, there is a Virus Response Lab 2009 toolbar on her browser and several new icons that have appeared on her desktop.

I have been able to search for fixes to this infection on my PC though. Came across one website that suggested I d/l SmitFraudFix and it would automatically remove Virus Response Lab 2009 when I ran the program. Problem is I can't d/l SmitFraudFix to my wife's PC, only to my own, and I was unable to access my PC from hers through Network Neighborhood (thought I might try that in order to transfer the program directly to her PC from mine).

I ended up d/l SmitFraudFix onto a flash drive and then connected that to the wife's PC to d/l the program to her desktop. I ran SmitFraudFix and it seemed to find a number of things associated with the Virus Response Lab 2009 virus and fixed them. Once the program ran and I rebooted her PC, there was still a Virus Response Lab 2009 shortcut icon on the desktop, but every other sign of the virus was gone. Additionally, her PC will not access the Internet at all. When you click on the Internet Explorer icon on the desktop it brings up a browser page, but the page doesn't work. Her e-mail doesn't work either.

Please help!

Thank you,

Greg

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#2 Maniac

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Posted 28 October 2008 - 07:57 AM

Log in Safe Mode with Networking:
http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

Then:

Scan with MalwareBytes' Anti-Malware:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Then, submit log file ESET SysInspector, to see what the situation.

Download ESET SysInspector
http://www.eset.com/download/sysinspector.php

- Start program through the SysInspector.exe
The program will collect information about the situation on your machine.
- When "inspector" is ready and log file - generated, select File> Save Log
- Confirm their wish

Choose to save the file somewhere and then upload on http://4storing.com/ (when you open the page, click on the Great Britain flag to open the page in English), then give me the link.


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