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Computer keeps rebooting automatically


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#1 patch

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Posted 03 May 2005 - 08:06 PM

My desktop was running fine and sitting idle when it rebooted on its own. The "we apologize for the inconvenience, but windows did not start successfully" screen appears. I have tried every option it provides: starting normally, in safe mode, with the last known good configuration - but all have the same results. The Windows startup screen appears for a few seconds and then the computer reboots automatically. All of the hardware components seem to be in good working order and I did everything possible to eliminate a potential static electricity issue.

Any idea what the issue could be? Hardware? Software?

I'm running XP if that helps. The only two options I haven't tried are starting with command prompt and starting with networking - I wouldn't know what to do there anyway.

any assistance would be appreciated, thanks.

P.S. - HELP - this is my gaming machine!

Edited by patch, 04 May 2005 - 06:07 PM.


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#2 Enthusiast

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Posted 03 May 2005 - 08:54 PM

How long was it running before it shut down by itself?

#3 patch

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Posted 04 May 2005 - 12:56 PM

Only a couple of hours - 4 maybe

#4 wayne937

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Posted 04 May 2005 - 08:28 PM

Patch! check out this website on troubleshooting shutdowns and startups.
http://aumha.org/win5/a/shtdwnxp.htm There is a lot of good information there.

#5 patch

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Posted 05 May 2005 - 05:53 PM

Thanks, That is a good site - but I can't even get my computer to open so I can effect any of the changes. It starts with the WindowsXP screen with the bar moving across the bottom for about 1.5 seconds and then it reboots, goes back to the "we're sorry" screen then cycles back through. Any suggestions on how I can get it to stay on so I can run some scans or something?

#6 Enthusiast

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Posted 05 May 2005 - 08:23 PM

Try starting in safe mode (tapping F8 while it tries to boot)

#7 patch

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Posted 05 May 2005 - 09:06 PM

Tried that too, and debugging mode...all with the same results.

Actually, with Safe mode it lists out a bunch of drivers and the last driver it lists is Mup.sys and it reboots without showing the startup screen.

Can this file be the issue? How do I fix or replace the file if I can't get the computer to boot?




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