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Bitdefender: Win32.Worm.Sohanad.NBL

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#1 Schnooblet


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Posted 27 October 2008 - 08:24 AM

I have bit defender anti-virus. I downloaded a virus file and now my Windows Explorer doesn't work?
I scanned the file with BD 2008, it came up as win32.worm.sohana(I can't remember the rest). So I deleted the file in BD, but it remained in the folder. Then I noticed task manager was disabled (by the virus), so I installed daphne task manager and ended the program, then I could delete the file, I also noticed I still couldn't access my folder and search options and task manager after I had deleted the file. Then I plugged in my flash to transfer something and Windows Explorer stopped working and wouldn't restart and then it froze. I pulled out the battery and restarted, after logging in, all that appears is a black screen with the mouse cursor. Pressing Ctrl Alt Del doesn't give me the option of opening task manager. A friend says its the explorer virus, which doesn't let explorer boot. I've tried system restore but it says there aren't any restore points, even though I know there are. I scanned my infected flash on another computer and McAffee picked it up as W32/YahLover.worm.gen. But that isn't the same virus. I think the official name is Bitdefender: Win32.Worm.Sohanad.NBL. Could anyone please help me out because I need my laptop to study for exams this week??

Btw...all i see is a black screen and a mouse cursor...even in safe mode all thats visible is a black screen and "safe mode" at the corners...

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#2 rigel



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Posted 27 October 2008 - 08:49 PM

Let's start with the computer first - please isolate the flash drive for the moment.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.

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