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Another very sick computer-- can't even get Windows updates


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#1 DaveInLA

DaveInLA

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Posted 26 October 2008 - 11:45 PM

This PC has had problems for a few months now, and I hardly use it anymore.

Besides getting the red "X" at the bottom toolbar telling me that spyware was detected and I have to use special software to "pervent" further infection, viruses seem to be running rampant and things don't work appropriately. I'm also getting popups galore.

My main problem now is this:

I can't get the PC to get updates, included the necessary 10/08 one for malicious software. I visited the Windows UPdate site and I get this:

------------------------
The site cannot continue because one or more of these Windows services is not running:

Automatic Updates (allows the site to find, download and install high-priority updates for your computer)
Background Intelligent Transfer Service (BITS) (helps updates download more quickly and without problems if the download process is interrupted)
Event Log (keeps a record of updating activities to help with troubleshooting, if needed)
To make sure these services are running:
1. Click Start, and then click Run.
2. Type services.msc and then click OK.
3. In the list of services, double-click on Automatic Updates and then click Properties.
4. In the Startup type list, select Automatic and click Apply.
5. Verify that the Service status is started, if the Service Status is Stopped click on the Start Button.

... other stuff that's not applicable
-----------------------

When I click on "properties" for the "automatic updates" service, startup type is disabled. I can select "automatic", but it won't let me start the "startup type". I immediately get a popup saying:

"Could not start the Automatic Updates service on Local Computer.

Error 1058: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it"

When I try again, the "startup type" is once again disabled.

What's wrong, and how can I get the recent Windows Updates? I want to do this first before I do HJT. Thanks

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#2 Maniac

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Posted 27 October 2008 - 01:20 AM

First, let's see if your computer is infected and only then get to updates to Microsoft Windows.

Scan with MalwareBytes' Anti-Malware:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Then, submit log file ESET SysInspector, to see what the situation.

Download ESET SysInspector
http://www.eset.com/download/sysinspector.php

- Start program through the SysInspector.exe
The program will collect information about the situation on your machine.
- When "inspector" is ready and log file - generated, select File> Save Log
- Confirm their wish

Choose to save the file somewhere and then upload on http://4storing.com/ (when you open the page, click on the Great Britain flag to open the page in English), then give me the link.


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