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Harddrive losing memory without reason


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9 replies to this topic

#1 DogStar5988

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Posted 26 October 2008 - 05:04 PM

Hello everyone, I'm not sure if I am posting this in the right area so forgive me if I'm not. I purchased my IBM Thinkpad using Windows XP from my University a while ago and ever since have had non stop problems with it. My current problem is that the memory seems to be getting very low prompting warnings about disk space. When this problem first started I disabled hibernation mode per advice from a different site freeing up about 1 GB of space. Ever since then that free space has dissapeared without me doing anything (downloading programs etc.) It seems that everytime I shutdown and restart I have less space. I currently have 5KB for free space from the total of 55.8 GB. I've done the disk cleanup a few times and that help very little and I've uninstalled any unnessary programs. My Kaspersky Anti-virus doesn't really work anymore due to some other problems, so I'm not sure if I have some sort of bug or malware. Any advice would be appriceated on how to find and stop the memory sucking.
Thanks in advance
---Kenny

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#2 boopme

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Posted 26 October 2008 - 05:53 PM

Hello and welcome.. Lets see if you can run an MBAM scan. I fyou do not have the room to install it then run the BitDefender Online scan and post back the log of what you run.

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


BitDefender Online Scanner
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 DogStar5988

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Posted 26 October 2008 - 09:26 PM

Ok I tried to download that Malwarebytes but it said the file was corrupt and it didn't work. Also I couldn't get to the online scanner, it wanted me to download the whole thing by completing online offers and I couldn't find were to just do the scan. Any other ideas? Or other ways to get to the scanners?
Thanks

#4 boopme

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Posted 26 October 2008 - 09:36 PM

Try this way while i look for another.
Please run a BitDefender Online Scan
  • Click I Agree to agree to the EULA.
  • Allow the ActiveX control to install when prompted.
  • Click Click here to scan to begin the scan.
  • Please refrain from using the computer until the scan is finished. This might take a while to run, but it is important that nothing else is running while you scan.
  • When the scan is finished, click on Click here to export the scan results.
  • Save the report to your desktop so you can post it in your next reply.
Here's anothr ,Don't buy anything if asked we just want the scan and log

ESET Online Scanner

Edited by boopme, 26 October 2008 - 09:55 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 DogStar5988

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Posted 27 October 2008 - 04:04 PM

I am having quite a hard time using either of those sites. My Internet Explorer keeps on loading the padges incorrectly and they look all choppy and coded. When I do get them to start loading there is an error. I'm at wits end here, my computer will not let me do what I need it to.

#6 M...

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Posted 27 October 2008 - 04:17 PM

Hello DogStar5988,

This might have to do with the "Rescue and Recovery" software on Lenovo (formerly IBM) notebooks. See the following threads for descriptions and a possible solution:

http://www.bleepingcomputer.com/forums/ind...st&p=717941

http://www.bleepingcomputer.com/forums/ind...st&p=713122

#7 DogStar5988

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Posted 27 October 2008 - 05:13 PM

Well I didn't see any automatic updates but I did find out I had 5,015 MB of backup files. So should I delete them? Will this solve the problem? The options I had were to choose my backup location (I don't have an external hard drive so I had to leave that) And to schedual my backups which was an unchecked box. I could also set the number of incremental backups which was 5 and I moved it down to 2 with no change to my fee space.
Sorry for being such a pain. Thanks for the help

#8 M...

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Posted 27 October 2008 - 06:32 PM

I don't have a Lenovo/IBM notebook, so I don't know how the software works. The symptom you described reminded me of the previous threads that I noted above. The most specific description for a "fix" was a post in one of those threads:

http://www.bleepingcomputer.com/forums/ind...st&p=714406

In the other thread, this post suggests that there is a way to disable Lenovo's automatic backup:

http://www.bleepingcomputer.com/forums/ind...st&p=727910

You may want to review those threads and any imbedded links for more information. Also, the Lenovo/IBM-specific "Help" on your computer may provide more information about the automatic backup feature.

#9 Cross

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Posted 27 October 2008 - 07:05 PM

um Systemrestore could be it depends on how much space your letting it have....use mcafee's cleaner to take out the checkpoints(theyre created when u install stuff) or any other way to delete them. un install and reinstall IE maybe use IE8 or firefox?

#10 DogStar5988

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Posted 27 October 2008 - 10:20 PM

Ok so if fixed the IE problem by reseting it. And I also freed up 15 GB of space when I found a bunch of old files I thought I deleted a long time ago. I've had no luck finding anything on my computer about auto backups or on the IBM website. I'm hoping that the 15 GB of free space sticks around for a while now that I lowered the amount of incremental backups it stores. The way that person on those links says to "fix" the problem didn't really make enought sence for me to do it myself. At the moment my memory seems to be holding so hopefully something I've done has solved the issue. Thanks for all the help. I'll keep you updated if I find out any more info on the subject.




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