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antivirus 2009 mess - blue screen


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#1 ESP

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Posted 26 October 2008 - 07:24 AM

Hello,

We got slammed with antivirus 2008 and 2009. We are stuck at a blue screen on start, spybot will run, but catches nothing. I can start in safe mode without networking only. I cannot get it to restore to an earlier point. HELP!

Thanks,

Angela

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#2 Maniac

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Posted 26 October 2008 - 08:54 AM

Scan with MalwareBytes' Anti-Malware:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Then, submit log file ESET SysInspector, to see what the situation.

Download ESET SysInspector
http://www.eset.com/download/sysinspector.php

- Start program through the SysInspector.exe
The program will collect information about the situation on your machine.
- When "inspector" is ready and log file - generated, select File> Save Log
- Confirm their wish

Choose to save the file somewhere and then upload on http://4storing.com/ (when you open the page, click on the Great Britain flag to open the page in English), then give me the link.


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#3 ESP

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Posted 26 October 2008 - 08:57 AM

I'll do it and get back to you. I'm sorry I can't post a hijack this log. I can't seem to get to it without it bouncing me to blue screen.

Thanks,

Angela

#4 ESP

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Posted 26 October 2008 - 06:17 PM

Hello, again. We had a techie friend come by and he ran all the elements you suggested. We've cleaned up a TON of items and infected files. We now have a registry structure error c0000218 that is preventing a normal boot. If you have any suggestions, I'd certainly appreciate it. Otherwise, we're going to work on it again tomorrow. We did find one site that appeared to be a solution from Microsoft. The download was called RegCure, but I'm not sure if it is spyware, so we have not downloaded or run it.

Thanks,

Angela

#5 Maniac

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Posted 27 October 2008 - 01:07 AM

Hello!

You displayed "error c0000218", right? If so, look here:
http://support.microsoft.com/kb/830084
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