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Can't access the windows update web site...

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4 replies to this topic

#1 almitchelljr


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Posted 26 October 2008 - 02:29 AM

I have run every suggestion you have mentioned for posting hijack this logs.

The security center shows automatic updates are enabled.
you guys are still looking over my log, but this seems to be serious since there are messages on forum pages to update NOW.

I welcome any suggestions you have.

Would running XP Repair help at all?

I do have admin rights, can't find any network policy issues especially since my laptop functions normaly on the same router.

I am using a speedstream 4100 from ATT.

Thanks a lot.

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#2 tswsl1989


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Posted 26 October 2008 - 07:15 AM

What gets displayed if you try to visit http://www.windowsupdate.com in Internet Explorer? (NB. Use IE not Firefox (if you have FF installed))

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#3 almitchelljr

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Posted 30 October 2008 - 06:57 AM

Tom, the following is displayed:

[Error number: 0x8DDD0002]
To install updates from this website, you must be logged on as an administrator or a member of the Administrators group on your computer. If you use Windows XP, you can see if you are an administrator by going to User Accounts in Control Panel.

Note: If your computer is connected to a network, network policy settings might also prevent you using this website. Contact your system administrator for help with updates.

I belong to the admin group, and whatever policy settings i hvae don't prevent my Dell laptop from performing.


#4 hamluis



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Posted 30 October 2008 - 10:40 AM

If you have a HJT log in the works, you really should not be contemplating/making changes to your system.


#5 garmanma


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Posted 30 October 2008 - 11:01 AM

You have a HJT log posted here That needs further attention on your part:

you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

To avoid confusion, I am closing this topic.
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why won't my laptop work?

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