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Malware Attack

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5 replies to this topic

#1 Mister_Geode


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Posted 25 October 2008 - 04:56 PM

Hi. I am new to these forums and am seeking help to resolve some malware problems that I am trying to overcome (about 24 hours worth of time over 4 days so far) on our computer. I’ve read and followed the guide(s) as requested by your site. I greatly appreciate this type of resource being available on the web and a big thanks to all of the volunteers that are willing to share their expertise and donate their time to help out end users like myself. THANKS!

We use a Dell XPS with Internet Explorer 7 as my browser and Windows XP professional with all of the Service Pack updates as my OS. Our ISP is Comcast with a high speed broadband connection.

At the time the infection was noticed (my teenage son was at home by himself and had decided to download some questionable material and ended up shutting off the computer when he realized something was wrong rather than attempting a system restore), our machine was also running the most recent version and updates from McAffee Security Suite which is available at no additional cost through Comcast, my ISP, and non-real time file scanning with AdAware 2007. IE explorer maintenance is performed daily (removing temp files, cookies, etc…). Since the infection occurred, I removed McAffee and installed AVG Free-- since I could not find an option to shut down McAfee to run another scanner program without conflicts. (I’m not sure I would go this route again as it produced a few extra challenges as you can probably imagine… I don’t recommend anyone else doing it, if someone else with a similar problem is reading this… get expert help first).

Prior to being able to actually access this site, it was being blocked in Internet Explorer along with other anti-malware support sites, I went through many attempts in varying orders with the following programs both in safe and normal modes to try to identify any security issues and remove any infections, and restore normal operations… many infections were removed, much cleaning occurred and security issues such as the software firewall have now been restored along with anti-virus protections which had been shut off in the security window of control panel:

Belarc Security Advisor, Super Anti-Spyware, MSconfig Cleaner, SmitFraudFix, Vundofix, CC Cleaner, Cleanup! 4.5, AVG Free 8, AdAware 2007, Threatfire, Malwarebytes Anti-Spyware, Microsoft Windows Malicious Software Removal Tool, Trojan Remover, Hijack This 2.0

Here is a condensed list of the infections that I found and appear to have removed (I can post the actual locations/programs that identified and removed them if it is desirable) but seeing as it appears they have been removed… it does not seem as relevant other than to give some background on the problem(s) encountered/apparently fixed so far:

Anti-Spyware XP 2009
AppInit_DLLS: Karna.dat
Generic Backdoor
Generic Fake Alert.d
Generic Downloader.x
WVUoLdyb.dll / Generic.s2z
NT Rootkit.ac
TDSSmqlt.sys / TDSSserv (a very persistent hidden registry entry that took almost a full day to finally get out)
WS2Fix.exe (Fake Alert)
Dropper.Bravix A & J
Spacer2.exe / SHeur.CAZS (this path/file showed as a Trojan so I eliminated it but I think it was actually a gaming file associated with Gothic 2… easy enough to remove and re-install if our son wants to ever play it again.)

I am using the programs listed above and what I could access and utilize from the preparation guide on your site. All critical security updates and hotfixes are installed (including yesterday’s release by Microsoft) and this is verified by the Belarc Advisor program and the Microsoft update site. Anti-Malware/Spyware removal tools that I can access are now all showing no infections found (so I am hoping that the infections have been identified and removed and this is just residual damage that needs to be fixed… but a lingering concern over system hangups, the continued inability to access system restore functions and some web site blocking leave me with doubts. These doubts include being unable to run the recommended online scanners Panda Anti-Virus and Bit Defender, I can get to the websites but the scanner buttons don't function when clicked. I was able to utilize the Microsoft Malicious Software Tool scanner and utilize the AVG program installed on our computer and the Spybot S&D and McAffee Stinger & Rootkit Detective programs with the links supplied by the preparation guide. A complete windows system file check using the microsoft utility indicates that all the files are present and uncorrupted.

Extant problems:

System Restore function within the Windows Control Panel is still non-functional (I get a blank white screen when it opens up—before I uninstalled McAffee the system restore screens would function up to the last button (NEXT) which would activate the actual restore… you could see the restoration points and select the one you wanted but it stopped there with that button being disabled/redirected). Not a big deal-- the system clock in the lower windows applications tray started to show military time rather than am/pm.

Certain web pages/links still do not work such as the link to windows update (security) next to the control panel. Some web pages I can access but the buttons don’t react when I click them to download the program or begin a scan (such as the links to Panda Anti-Virus and Bit Defender online scanners found on your own web site’s malware preparation guide). Occassionally, the web page I am on appears to try and forward to another site (which results in a blank page)... this appears to be infrequent and perhaps I am inadvertantly causing this to happen somehow... I just can't get it to duplicate this result intentionally.

I am also blocked by google toolbar in getting to other support sites such as Microsoft Windows Updates. Although I have found a way to work around this with secure AVG toolbar and reach the download and software guide sites as individual infections were removed.

Now that I can finally reach the download sites such as bleeping, geeks, etc.., I still can not get ComboFix to install on the computer so far- even though the downloaded file will run, it won’t finalize the installation.

Most of the anti-sypware/malware programs will now access their respective websites for updates (this had been previously blocked) although I still have a problem directly accessing some of the locations such as Microsoft updates.

I am having a problem with some programs hanging up although this could easily be having loaded up so many defense programs that there could be a conflict. E.G., I had to remove Threatfire as it seems to have been compromised and the program was hanging and the buttons were unresponsive even after rebooting (I removed it and installed Super Anti-Spyware in its place). I seem to have reached a place that works for startup with the programs shown in the below HJT file that is attached at the bottom of this message.

Unfortunately, some of these programs hanging up at boot/start up may be my own fault—I appear to have incorrectly disabled some of the startup processes (they seem to have been permanently removed rather than temporarily shut off as originally intended or I haven’t found the right combination to restore them to their previous status). This occurred during work with the MSConfig.exe file to try and get only the anti-virus programs to boot at startup.

Is there any chance of getting back the system restore function and just being able to restore to a point before this attack occurred to resolve this attack or does it look like a complete windows OS reinstall is needed (would that even resolve these problems)? I routinely back up data so my critical documents and files are available to me…. Granted, I would need to catch up on backing up some of the photos before doing this… a task I always procrastinate over (and dread doing) seeing we take 100s of them each month.

Unless advised otherwise, I currently plan on re-installing McAffee once I can safely navigate back to my Comcast account without concern over this information being compromised (seeing it is free as a subscriber).

Here is the HiJack This! Log run in “normal mode” after all of these actions were taken. All of the above programs are now reporting – “no infections found”. Thank you in advance for any insight or help that you can provide. Sorry to be so long winded but not sure what information would be relevant to you or not.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 14:18:11, on 10/25/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe
C:\Program Files\Trojan Remover\Trjscan.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Program Files\Trend Micro\RUBotted\TMRUBotted.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [AudioDrvEmulator] "C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe" -1 AudioDrvEmulator "C:\Program Files\Creative\Shared Files\Module Loader\Audio Emulator\AudDrvEm.dll"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe /boot
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.apple.com.edgesuite.net/co...ex/qtplugin.cab
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} - http://housecall65.trendmicro.com/housecal...ivex/hcImpl.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - http://www2.snapfish.com/SnapfishActivia.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1164262453890
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-01.sun.com/s/ESD44/JSCDL/jd...ows-i586-jc.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - http://wwwimages.adobe.com/www.adobe.com/p...obat/nos/gp.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: getPlus® Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Desktop Manager 5.7.806.10245 (GoogleDesktopManager-061008-081103) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Trend Micro RUBotted Service (RUBotted) - Trend Micro Inc. - C:\Program Files\Trend Micro\RUBotted\TMRUBotted.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

End of file - 7210 bytes

Thanks for volunteering your time to help folks like me that are lost and frustrated with malware problems.

BC AdBot (Login to Remove)


#2 PropagandaPanda


  • Malware Response Team
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  • Local time:07:36 AM

Posted 11 November 2008 - 04:57 PM

Hello. I am PropagandaPanda (Panda or PP for short), and I will be helping you with your log.

I apologize for the delay in response. We get overwhelmed with logs at times, but we are trying our best to keep up. If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following so I can have a look at the current condition of your machine.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Finally, please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
Download and Run OTScanIt
Download OTScanIt2 by OldTimer to your Desktop and double-click on it to extract the files. It will create a folder named OTScanIt2 on your desktop.
  • Open the OTScanIt2 folder and double-click on OTScanIt2.exe to start the program. If you are running on Vista then right-click the program and choose Run as Administrator.
  • Check the Scan all users box.
  • Under the Additional Scans bar, click "Extras". Do not change any other settings.
  • Now click the Run Scan button on the toolbar.
  • When the scan is complete Notepad will open with the report file loaded in it.
  • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
  • Close Notepad (saving the change if necessary).
  • Use the Add Reply button in the forum and Attach the scan back here (do not copy/paste it as it will be too big to fit into the post). It will be located in the OTScanIt2 folder and named OTScanIt.txt.
Run Scan with Kaspersky
Please do a scan with Kaspersky Online Scanner.

This scan is for Internet Explorer Only.

If you are using Windows Vista, open your browser by right-clicking on its icon and select Run as administrator to perform this scan.

  • Please disable your realtime protection software before proceeding. Refer to this page if you are unsure how.
  • Open the Kaspersky Scanner page.
  • Click on Accept and install any components it needs.
  • The program will install and then begin downloading the latest definition files.
  • After the files have been downloaded on the left side of the page in the Scan section select My Computer
  • This will start the program and scan your system.
  • The scan will take a while, so be patient and let it run.
  • Once the scan is complete, click on View scan report
  • Now, click on the Save Report as button.
  • Save the file to your desktop.
  • Copy and paste that information in your next post.
You can refer to this animation by sundavis.

This scanner will only scan. It does not remove any malware it finds.

In your next reply include:
-the OTScanIt log (attached)
-the Kaspersky log (pasted directly into your reply)

Please also tell me of any changes you have made to your computer since your topic was started.

If you do not make a reply in 5 days, we will need to close your topic.

With Regards,
The Panda

Important Note to Other Users Reading this Topic: The instructions provided in this topic below this point are for the original topic starter only. Even if you have similar problems or log entries to those given here, please do not follow the directions, especially those involving specific tools and scripts. Doing so can result in serious damage to your computer. Instead, please start your own topic. Feel free to link to any relevant topics as needed.

#3 Mister_Geode

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Posted 12 November 2008 - 02:50 AM

Hi Panda,

Thank you for taking the time to look at the post and reply. No worries over the delay... it looks like it has been extremely difficult period with these malware attacks; I appreciate you and the other volunteers taking time out of your schedules to help folks like me try to resolve our <self-imposed> computer problems.

I decided to start over and do a clean reinstall this morning (before seeing your post later in the day). I expect this reinstall to resolve all of the issues in the original post. I'm still in the middle of installing updates at this point. I did have one remaining question that you might be able to provide insight on-- Should I reinstall the McAffee Security Suite or am I better off running AVG/Spybot/Malware Bytes or some other combinations of layered security programs from your experience?

Thanks in advance for any advice you can offer (and this post can be closed for trouble shooting the original problems).

Wishing you the best!
Wishing you all the Best!

Mister_Geode =)

You never know what you will find inside until you open them up! 0p

#4 PropagandaPanda


  • Malware Response Team
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  • Local time:07:36 AM

Posted 12 November 2008 - 08:08 AM


Yes, a reinstall is always the best options and will take care of any malware.

Should I reinstall the McAffee Security Suite or am I better off running AVG/Spybot/Malware Bytes or some other combinations of layered security programs from your experience?

I feel the layered protection is superior over the security suites, simply because you use databases from more than one company. SpyBot's teatimer, if used properly, is extremely effective at preventing infection.

I'll leave you with some other prevention tips.

Preventing Malware Infection in the Future
Please also have a look at the following links, giving some advice and suggestions for preventing future infections: Visit the Windows Update Site regularly.
  • Lots of Hacking/Trojans use the methods found (plugged by the updates) that have not been stopped by people not updating.
  • Update ALL Critical updates and any other Windows updates for services/programs that you use.
  • If you wish, you can also use automatic updates. This is a good thing to have if you want to be up-to-date all the time, but can also be a bit of an annoyance due to its handling and the sizes of the updates. If you wish to turn on automatic updates then you will find here is a nice little article about turning on automatic updates.
    Note that it will download them for you, but you still have to actually click install.
    If you do not want to have automatic updates turned on, or are on dial-up, you can always download updates separately at: http://windowsupdate.microsoft.com.
It is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.

Finally, and definitely the MOST IMPORTANT step, click on the following tutorial and follow each step listed there:

Simple and easy ways to keep your computer safe and secure on the Internet

For general slowness problems, take a look at Slow Computer/browser? It May Not Be Malware. Read How to use the Startup Database to identify and disable uneeded processes and increase the amount of available resources.

With Regards,
The Panda

#5 Mister_Geode

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Posted 13 November 2008 - 10:11 PM

Hi Panda,

Thank you for the help, advice and tips. Everything is reinstalled with the layered protection and seems to be working well!

Have a great day!

Wishing you all the Best!

Mister_Geode =)

You never know what you will find inside until you open them up! 0p

#6 PropagandaPanda


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Posted 14 November 2008 - 08:03 AM

Welcome :thumbsup: .

Since this issue appears to be resolved, this topic is now closed.
If you are the topic starter and need this topic reopened, send me a message.

Everyone else, please begin a new topic.

With Regards,
The Panda

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