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Adware Alert--need instructions for safe removal


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#1 JenBMN

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Posted 25 October 2008 - 10:44 AM

I unfortunately installed Adware Alert (*not" Ad-Aware by Lavasoft) as a spyware scanning program back in February. I have since learned that it appears to be a rogue anti-spyware program.

I tried uninstalling it, but when I do, it seems to corrupt my operating system's startup. After uninstalling Adware Alert, I am prompted to restart, but then my system gets caught in a loop, where it displays the first few startup screens repeatedly and will not re-boot.

I have been able to get back in by hitting F8 during the startup and manually selecting to start using the last known good configuration. I tried starting in Safe Mode, but this did not work. Once I'm back in, I can do a system restore to get it functioning again, but only if I restore it to when Adware Alert was still installed.

I use McAfee, and have uninstalled & re-installed this as well. McAfee is not recognizing Adware Alert as malware.

I feel like I've been hijacked! How do I get this garbage off my computer and still get it to operate correctly?

Edited by Pandy, 25 October 2008 - 04:54 PM.
moved from AV, firewall and Privacy


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#2 boopme

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Posted 25 October 2008 - 08:49 PM

Welcome to BC.. Use the restore to get on then Run this SAS scan. It will probably take more than an hour.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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