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I've lost Windows Picture and Fax Viewer


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8 replies to this topic

#1 Reena

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Posted 25 October 2008 - 09:42 AM

One of the Microsoft updates regarding Office, I believe, has had several adverse effects on my PC.

The first I mentioned in another post in a different section (It involved the loss of my beloved Adobe PhotoDeluxe Home Edition which now refuses to work after years of loyal service. I am not the only one who has reported this.)

The second has involved the LOSS of WINDOWS PICTURE and FAX VIEWER. When I click on an image I get a dialogue box asking me to insert the Office 2002 Disk to remedy, or possibly, remedy this.

The programme was installed on my PC and I do not have a separate disk.

Is there anything I can do, please?

My PC is four years old but has been a brilliant buy!

Windows XP
Internet Explorer 7
Super AntiSpyware Pro
Avira Antivirus Personal
C Cleaner
Malwares AntiMalware
Spyware Blaster

Any help you can offer would be most gratefully received.
My thanks in advance
Reena

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#2 garmanma

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Posted 26 October 2008 - 08:33 AM

Do you know which updates they are that did this? If you do, search the Microsoft knowledge base for articles that might offer a workaround
Mark
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#3 tswsl1989

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Posted 26 October 2008 - 08:54 AM

Open Windows Explorer
Tools -> Folder Options
Click File Types
Find JPEG
Click Change
Choose Windows Picture and Fax viewer from the list and click OK

Repeat this for other affected entries. I would suggest JPEG, JPG, TIFF, GIF and BMP. That should restore you're settings to normal.
Tom

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#4 Reena

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Posted 26 October 2008 - 11:10 AM

Tom: Thank you for the suggestion. I can view my images with other programmes but Windows Picture need to be reinstalled. I don't know why this has just "vanished" from my PC but, as I mentioned in my first post Adobe PhotoDeluxe Home Edition now no longer works either.


Mark:

Office 2003 Security Update for Microsoft Office PowerPoint Viewer 2003 (KB956500) 22 September 2008 Automatic Updates

Office 2002/XP Security Update for Microsoft Office XP (KB953405) 22 September 2008 Automatic Updates

Office 2003 Security Update for Microsoft Office PowerPoint Viewer 2003 (KB956500) 21 September 2008 Automatic Updates

Office 2002/XP Security Update for Microsoft Office XP (KB953405)


I am sure one of these is responsible. I'll check the Microsoft sites.

My thanks to you both.

Reena

#5 garmanma

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Posted 26 October 2008 - 12:16 PM

If worse comes to worse, you could remove them one at a time to find the offending one
Mark
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#6 Reena

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Posted 26 October 2008 - 03:12 PM

You will consider this a stupid question but...................how do I remove these, please?

I went to Add/Remove and expected to find theml listed there but they are not, though the Microsoft site tells me all updates have been installed successfully

#7 tswsl1989

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Posted 26 October 2008 - 05:34 PM

I presume you ticked "Show Updates" at the top of the list?
If so, it would suggest that the updates are not removeable.
Tom

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#8 Reena

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Posted 27 October 2008 - 05:58 AM

Tom: No I hadn't! :thumbsup: Thanks for the reminder. I'm off to see what happens!

Reena (UK)

#9 Reena

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Posted 27 October 2008 - 06:25 AM

I uninstalled Microsoft KB953405 and my old Adobe PhotoDeLuxe programme WORKS!! Brilliant!

I can now open my images with Windows Picture and Fax Viewer but when I attach them to e-mail and want to check them out I still get that message and the ultimate Error 1706.

However I can put up with this...........I think!

My thanks again to ALL




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