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virus response lab 2009


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#1 rgreen

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Posted 24 October 2008 - 08:08 PM

Hello,

My computer is infected with a virus that randomly displays a systems alert telling me I'm infected with a virus. When I click on the pop-up it takes me to "virus response lab 2009"website. I've tried to remove myself, by running ad-aware, spybot mcafee and hyjackthis. There are still remnants of the virus on my system that i cant seem to remove and/or locate.

Can someone please help me?

I have the hyjackthis log but I don't know what I'm looking at.

Thanks in advance for your help

Frustrated in Phila!

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#2 boopme

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Posted 24 October 2008 - 09:10 PM

Hello we want you to run another scan or two before the HJT log is used if needed. Please disable Spybot first as it may intefere with this scan.

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

EDIT: Welcome to Bleeping Computer

Edited by boopme, 24 October 2008 - 09:10 PM.

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#3 rgreen

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Posted 26 October 2008 - 11:49 AM

Dear Boopme,

Thanks you for your help! This software you suggested worked the first time and removed the the problem I was having. I appreciate your quick response to help me out.

Just a question, I have Mcfee and used adaware and spybot to locate and remove my problem, why couldnt these prgrams help, is it worth paying for Mcfee?

Thanks again Boopme!!

#4 boopme

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Posted 26 October 2008 - 12:07 PM

You're welcome Actually no one program in reality can get them all. They are written so fast and different programs have different approaches to seek them out.
We would actually like for you to post the MBAM log as certain malwares tho removed may have regenerative characteristics and may require futher actions.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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