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xp antispyware 2009 & other issues


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#1 iamconfuzzled

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Posted 24 October 2008 - 07:57 PM

Let me preface this by saying I've become our family computer repairman. And by family, I mean any relative no matter where they live. The current issues are for a computer in another state, so that's making it very hard for me to fix.

My BIL's laptop was doing windows updates yesterday & locked up during the last one. Today he got on & had a message about xp antispyware 2009. To add to this problem, a huge amount of data has disappeared from the hard drive overnight. There was only 7% free yesterday & today there's 51% (possibly more since they first called). My first suggestion was to download malwarebytes, but they're unable to access the internet using IE, AOL or Safari. Technically Safari let them go to 1 page, but balked at the download for malwarebytes & now they can't access that either. They couldn't download hijack this either.

xp antispyware 2009 was on the add/remove list, but wouldn't uninstall. Out of sheer frustration, they decided to do a system restore (control f-11 on their Dell) in hopes they could get a webpage to work long enough to download malwarebytes. Now we can't get it to successfully work on their wireless network. Their wireless connection says they're connected, but internet explorer says they have to work offline because they aren't online. One of the xp diagnosics said ie web proxy is not configured, but when I checked my own computer & she checked her other computer---those things weren't checked. I tried having her double check the mac addresses on his laptop. I don't think they change normally, but didn't know if this could have happened with their other issues. She got a page that said the addresses were listed, but there was nothing else on that page below that statement.

If anyone has any thoughts, they would be greatly appreciated.

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#2 boopme

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Posted 24 October 2008 - 09:50 PM

Hi,welcome to BC.

Looks like you will need to go to another computer that is not infected and download this application with their connection.
Download Malwarebytes Anti-Malware, save it to a flash (usb, pen, jump) drive or CD, transfer it to the infected machine, then install and run the program. If you cannot transfer or install from the infected machine, try running the setup (installation) file directly from the flash drive or CD so it will install on the hard drive.

You will also need to, manually download the UPDATES,, save and transfer them as well. After installing MBAM, just double-click on mbam-rules.exe to install and update.

You should Print these instructions as youwill not have access to the internet when back at the infected PC.


Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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