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how to identify a virus or trojan


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9 replies to this topic

#1 detsaw2

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Posted 24 October 2008 - 05:45 PM

please if anyone could give me some pointers on how to identify what has infected my computer i would be forever grateful. i'm pulling my hair out with this problem it's changed my registry settings hijacked my browser and i'm bombarded by constant pop ups. i have over 160 GB of my life which i don't want to lose due to my wife's stupidity, this is the second time she has done this the first time was a video codec she downloaded in order to view some dinner plates or at least that is what the Trojan disguised as an info popup told her. that one i was able to handle with smitfraud after reading up about it. well if anyone out there has any suggestions i would appreciate them thanks. detsaw2

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#2 garmanma

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Posted 24 October 2008 - 06:21 PM

Please keep your problem to one post. Your first one was only a few hours ago
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Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 detsaw2

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Posted 24 October 2008 - 06:52 PM

I figured since i posted in the wrong forum i had to repost my query sorry

#4 ruby1

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Posted 24 October 2008 - 07:05 PM

Maybe try this scan to start with and see where we go from there

Please download Malwarebytes Anti-Malware and save it to your Desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.

  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report for examination and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately.

Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


#5 detsaw2

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Posted 25 October 2008 - 12:10 AM

Thank you it worked as far as i can tell here is the log from Malwarebytes if there is anything else of concern that is seen please let me know it is greatly appreciated. detsaw2

Malwarebytes' Anti-Malware 1.30
Database version: 1316
Windows 5.1.2600 Service Pack 3

10/25/2008 12:45:28 AM
mbam-log-2008-10-25 (00-45-28).txt

Scan type: Quick Scan
Objects scanned: 88807
Time elapsed: 23 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 6
Registry Keys Infected: 31
Registry Values Infected: 4
Registry Data Items Infected: 14
Folders Infected: 0
Files Infected: 31

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\aqlloxxm.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\xxywVnmk.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\ykrpcp.dll (Trojan.Vundo) -> Delete on reboot.
C:\WINDOWS\system32\xxywuVpP.dll (Trojan.Vundo) -> Delete on reboot.
C:\WINDOWS\qnflkotm.dll (Trojan.FakeAlert) -> Delete on reboot.
C:\WINDOWS\bkqxdons.dll (Trojan.FakeAlert) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{42ae1da1-ff60-4435-a81f-9b6538f865a6} (Trojan.Vundo.H) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\xxywuvpp (Trojan.Vundo.H) -> Delete on reboot.
HKEY_CLASSES_ROOT\CLSID\{42ae1da1-ff60-4435-a81f-9b6538f865a6} (Trojan.Vundo.H) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{a3aa1466-5c2e-4219-8f42-bceff40e8c16} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{a3aa1466-5c2e-4219-8f42-bceff40e8c16} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{e1ef973b-d4fc-45ac-b504-97f241d7c4ce} (Trojan.Vundo.H) -> Delete on reboot.
HKEY_CLASSES_ROOT\CLSID\{e1ef973b-d4fc-45ac-b504-97f241d7c4ce} (Trojan.Vundo.H) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{a3aa1466-5c2e-4219-8f42-bceff40e8c16} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{42ae1da1-ff60-4435-a81f-9b6538f865a6} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{e1ef973b-d4fc-45ac-b504-97f241d7c4ce} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{96488ba0-1a53-4583-8ac8-db77560e8876} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{c420cf9f-d9d6-421f-958f-aa59906c2b12} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\contim (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Track System (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FCOVM (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RemoveRP (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{6032a1f0-e1e7-44d4-8f32-f3cb9256405e} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{b3e67db6-dda9-4ee0-8d56-614daf10f3e0} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{ebd007b2-cad3-4451-b36c-27431e03ff13} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{ab2780db-d25d-4242-8c64-0f9cfbac689c} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{d60998c2-054b-4539-b0ca-fe117e2395de} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{bc00572c-6550-45f5-8128-b90010c20f53} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{bc00572c-6550-45f5-8128-b90010c20f53} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\VSPlugin (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\bkqxdons.bmfb (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\bkqxdons.toolbar.1 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\The Weather Channel (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{ca3339fd-fb6c-33b0-b434-3a4f5480ccd7} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{ca3339fd-fb6c-33b0-b434-3a4f5480ccd7} (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\24fa8359 (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\{42ae1da1-ff60-4435-a81f-9b6538f865a6} (Trojan.Vundo) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\qnflkotm (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{bc00572c-6550-45f5-8128-b90010c20f53} (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Notification Packages (Trojan.Vundo.H) -> Data: c:\windows\system32\xxywvnmk -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Authentication Packages (Trojan.Vundo) -> Data: c:\windows\system32\xxywvnmk -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\Start Page (Hijack.Homepage) -> Bad: (http://softwarereferral.com/jump.php?wmid=6010&mid=MjI6Ojg5&lid=2) Good: (http://www.google.com/) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProductId (Trojan.FakeAlert) -> Bad: (VIRUS ALERT!) Good: (55277-OEM-0011903-00102) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\International\sTimeFormat (Trojan.FakeAlert) -> Bad: (HH:mm: VIRUS ALERT!) Good: (h:mm:ss tt) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowRun (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowSearch (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowHelp (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoStartMenuMorePrograms (Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\StartMenuLogOff (Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoToolbarCustomize (Hijack.Explorer) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetFolders (Hijack.Explorer) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\NoDispCPL (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\xxywuVpP.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\ykrpcp.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\xxywVnmk.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\kmnVwyxx.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\kmnVwyxx.ini2 (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\aqlloxxm.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\mxxollqa.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\fiavkmow.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\womkvaif.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\rqRJCRIC.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\qtuhbiqt.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\vtUlKBUN.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\vtUomkIX.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\pikmla.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\pmnkJcYp.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\wttlexsd.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\nnnkHwXQ.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Documents and Settings\Steve\Local Settings\Temporary Internet Files\Content.IE5\G4DCKW5M\upd105320[1] (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Documents and Settings\Steve\Local Settings\Temporary Internet Files\Content.IE5\M9Q9K92H\ico[1] (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Documents and Settings\Steve\Local Settings\Temporary Internet Files\Content.IE5\M9Q9K92H\nd82m0[1] (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Program Files\KB49474.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\qnflkotm.dll (Trojan.FakeAlert) -> Delete on reboot.
C:\WINDOWS\bkqxdons.dll (Trojan.FakeAlert) -> Delete on reboot.
C:\Documents and Settings\Steve\Application Data\TmpRecentIcons\Total Secure 2009.lnk (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Steve\Desktop\Protect Your Privacy.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Steve\Desktop\Malware Defender.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Steve\Desktop\System Error Fixer.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Steve\Favorites\Malware Defender.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Steve\Favorites\Protect Your Privacy.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Steve\Favorites\System Error Fixer.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\mwb91642.dll (Trojan.BHO) -> Delete on reboot.

#6 ruby1

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Posted 25 October 2008 - 02:14 AM

The 'Delete on reboot' entries suggest that you seem to have overlooked the reboot part of the instructions??
I suggest you re-run the scan and include the computer reboot to allow the program to complete its work , then post that report for checking :thumbsup:

#7 detsaw2

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Posted 25 October 2008 - 03:55 PM

ruby1 thanks for all your help here is the scan log after reboot. detsaw2

Malwarebytes' Anti-Malware 1.30
Database version: 1316
Windows 5.1.2600 Service Pack 3

10/25/2008 2:19:27 AM
mbam-log-2008-10-25 (02-19-27).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 170874
Time elapsed: 57 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{458EDE53-2B05-4BB5-AB84-0283924CA335}\RP1058\A0130875.exe (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{458EDE53-2B05-4BB5-AB84-0283924CA335}\RP1058\A0133902.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{458EDE53-2B05-4BB5-AB84-0283924CA335}\RP1058\A0133916.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{458EDE53-2B05-4BB5-AB84-0283924CA335}\RP1061\A0136111.exe (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{458EDE53-2B05-4BB5-AB84-0283924CA335}\RP1061\A0136112.exe (Trojan.Vundo) -> Quarantined and deleted successfully.

#8 garmanma

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Posted 25 October 2008 - 05:45 PM

C:\System Volume Information\_restore{458EDE53-2B05-4BB5-AB84-0283924CA335}\RP1058\A0130875.exe (Trojan.Vundo) -> Quarantined and deleted successfully.

C:\System Volume Information\_restore{458EDE53-2B05-4BB5-AB84-0283924CA335}\RP1061\A0136111.exe (Trojan.Vundo) -> Quarantined and deleted successfully.

C:\System Volume Information\_restore{458EDE53-2B05-4BB5-AB84-0283924CA335}\RP1061\A0136112.exe (Trojan.Vundo) -> Quarantined and deleted successfully.

------------------------------------

IMPORTANT NOTE: Rootkits and backdoor Trojans are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, you should immediately disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. You should change each password by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

"When should I re-format? How should I reinstall?"
"Help: I Got Hacked. Now What Do I Do?"
"Where to draw the line? When to recommend a format and reinstall?"

Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. MBAM has not been able to effectively deal with this particular rootkit infection. If you wish to proceed, disinfection will require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a hijackthis log.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 9 there are instructions for downloading the HijackThis Installer and creating a log. This is an automatic setup version which will install the program in the proper location.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".
Mark
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#9 detsaw2

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Posted 05 November 2008 - 12:59 AM

I haven't had a reply to my HJT post in almost 7 days now i tried to link it to the recomended forum but the link only brings me to a page that states that the link that brought me to that page is either out of date or broken. so i'm posting this here i followed the recomended procedure and posted the result to the HJT forum any information that can help me would be appreciated. thank you detsaw2

#10 garmanma

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Posted 05 November 2008 - 04:12 PM

I posted the link for you. You should hear from someone soon. Now that you have a log posted, we need to close this thread
If you need any more assistance, feel free to PM me
Good luck

---------------------------------------

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic.
Mark
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why won't my laptop work?

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