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XP will boot, but I can't get to "My Computer".


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#1 solutionguy

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Posted 23 October 2008 - 10:22 PM

This is a Dell Optiplex GX520 running Windows XP build 2600.xpsp.080143-2111: Service Pack 3.

I'm using Avast! resident protection and anti virus along with zone Labs Zone Alarm.

I followed a link to a .torrent file to update my Registry Mechanic software. It was about 12 MB, which I thought rather large but d'loaded it anyway. The Setup file passed right through Avast!. After running the setup, problems started occuring. During the "setup", Zone Alarm noticed and flagged programs attempting to establish contact w/ the internet. I allowed the first 2, but became suspicious after more came along. I denied these. Then random progams and explorer windows started popping up then disappearing.

Now... I can boot the computer. After booting, it "loops". Like, I can see apps trying to load on the taskbar, but 10 seconds later the taskbar disappears and the computer tries to load them again. In order to get internet explorer up, I have to ctrl alt del and run "iexplore.exe" (that's how I'm typing this right now). I have no desktop, no icons.

OK, I booted to safe mode and selected "Last known working configuration". That didn't work. Booted to safe mode again in "Safe" mode only so I could scan the computer w/ Avast!. Same thing.

I was able to scan w/ Avast! and also scan w/ Spybot S&D in safe mode eventually and out of tenacity. Avast! found 5 infections and Spybot found 1... I deleted all of them thinking that my troubles were over. Rebooted in safe mode and got the same result... desktop for 10 seconds and it disappears.

On one restart, I got a message that said something like "hehipyfa.exe is failing to respond. End now?" That's NOT a program I recognize, so I jotted it down, hit "end now" and continued working. I then Googled it... nothing came up. So, in safe mode, I pulled up a cmd prompt and did a "find" search... it was loted in D&S\All\App Data\fghwtyhm\hehipyfa.exe. Still using the cmd prompt, I deleted it.

Same thing. Desktop for 10 seconds and it goes away. On a normal start up, I also noticed a warning pop up... it said that windows cannot find e./idlist" and then some numbers... (I can't find them now). So I did regedit and looked for the string... nothing showed up. I went to my Wife's computer (running XP) and searched for all instances of "e,/idlist". I copies all the locations of the registry locations and printed them out. Then went to my (screwed up) computer and located each of these locations and they matched exactly.

Can anyone lend a hand?


Tracy

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#2 solutionguy

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Posted 23 October 2008 - 10:34 PM

Trend Micro's online scan just finished. It found several infections but was unable to delete one... CRYP_MEW-11. Anyone know this?

Tracy

#3 hamluis

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Posted 24 October 2008 - 08:23 AM

I suggest posting at BleepingComputer.com - Am I infected What do I do - http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/ , following the guidance for doing so at that link.

Louis

#4 solutionguy

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Posted 24 October 2008 - 10:27 AM

Thanks, Louis. Will do.

Tracy

#5 ruby1

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Posted 24 October 2008 - 10:34 AM

maybe try running this scan and see what it finds ?

Please download Malwarebytes Anti-Malware and save it to your Desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.

  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report for checking and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately.

Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.





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