Suddenly, for no apparent reason earlier, my HP 3650 Deskjet Printer stopped working, after successfully printing a document from MS Word, no less. It blinks and blinks, and says it's printing pages "3/2" but never budges an inch. I did some Googling, and I deduced perhaps a reinstallation of drivers was necessary. So I tried downloading the Full Feature driver package from the HP website. I get to the point where it tells me to plug in the USB drive, and I do, and a window comes up telling me it's searching for a new printer, but it never finds it. So I cancelled that, then tried downloading just the Basic Feature package. That only gives me the drivers and I don't know what to do with them from there.
Now I have another problem: I have two printer-related folders on my C-Drive, one called "Hewlett-Packard" and one called "HP". I tried deleting them to try reinstalling again, but I can't delete the Hewlett-Packard folder because access is denied to hpwuSchd.exe, and I can't delete the HP folder because access is denied to hpcmerr.log.
I just want to know what the heck is going on and how I can fix it. Desperately need help. Cannot afford to take printer or laptop apart or something drastic like that.
Edit: Still unsure of where the greater problem lies, in the printer itself or in the software. I've unplugged both the printer power cord and the printer USB cable from both ends at least three times now; the power is currently unplugged and the USB is disconnected from the computer.
In addition, I tried a solution I saw on the HP site, under the FAQ "Print Jobs Fail to Be Deleted from Print Spooler in Windows 2000 and XP". So I stopped and started the Print Spooler, then restarted it again for good measure. Everything's still unplugged, but I'll see if I made any more progress or not in the morning.
Edited by Bachiatari, 23 October 2008 - 11:38 PM.