Posted 23 October 2008 - 08:26 PM
My father's computer seems to be infected with multiple trojans, adware, malware, etc. I have followed every single step within the PREPARATION GUIDE thread, but I ran into a few big problems...
I downloaded and installed Spybot S&D, however it won't start up when prompted, not even in safe mode. Just sits there after I double-click. Ad-Aware worked and I was able to run a scan and I deleted whatever it found. Downloaded and installed HJT, but it doesn't want to run. Does the same thing as Spybot... just sits there.
Besides the obvious issues with HJT and Spybot not wanting to work, here are the main issues in terms of viruses...
-The background image on the desktop has changed to a blue and yellow advert which says, "Your computer has several fatal errors due to spyware activity", and "Update your anti-spyware protection"
-There are also several balloons which pop-up from the task bar and tell me the same general "your computer is infected!" bullcrap.
Anyone want to give this a shot? Can't get Spybot or HJT to work properly... Need those to work before I can post a log.
Thanks to any Mod willing to help out.