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#1 snatchels

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Posted 23 October 2008 - 05:04 PM

Hello all,

I cannot open IE 7 or firefox at all. I have tried adjusting all settings, and I am connected to the internet, that is not the problem.

Every time I click on IE it says cannot connect to server and takes me to this page: http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...&pf=desktop

what in the world does all this mean? Any help out there?

Anything you can give me would be much appreciated!

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#2 figgis41

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Posted 24 October 2008 - 09:28 AM

hi,,,, if you could not connect it would not load that page,,, it would just time out and put up a message stating that fact and to check your settings,,,etc,, seems more like your home page is being re-routed, if its going to that page,,, FF and see if the home page loads,,,,ie google??,,, if not then look in the tools tab at the top right, click on options and then main tab,,, look in start up box and see if the home page part has changed,,, if so put google back in and save then try again,,,, something has changed this if it was not your home page,,, so do a scan for a hijacker,, download the free versions of both these spyware programs,,,,
superantispyware,,,,
http://www.superantispyware.com/
and malwarebytes
http://www.malwarebytes.org/mbam.php

when installed use 1 at a time,,, first update the virus defonitions then do a full scan's with both,,, follow the instructions at the end of the scans, and if the program asks for a reboot then also do this,,, if your still having problems after this then post in the am i infected and what should i do part with as much info as possable,,,
good luck.
Figgis,,,, LUFC

#3 snatchels

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Posted 24 October 2008 - 03:34 PM

Thanks for the help!

I am at work now, but will try these things when I get home.


Thanks so much




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