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computer randomly reboots

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#1 aviator2600


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Posted 23 October 2008 - 04:09 PM

Hi all,
I have a PC that reboots when there is activity required of it. It always reboots when asked to install windows updates.
The event viewer gives ID: 7000 and the source is Service Control Manager. Explanation is " The exusb.sys IME control unit (GPUD) service failed to start due to the following error: The service cannot be started either because it is disabled or because it has no enabled devices associated with it.

This workstation has been in use for over a year with no problem and now reboots whenever there is a demand on its resources.

I replaced the onboard video with a AGP 128MB card and no change. This is a business system and I hesitate to reformat because of all the networking and business applications needed to reinstall. :thumbsup:

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#2 Budapest


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Posted 23 October 2008 - 04:50 PM

In Windows XP, the default setting is for the computer to reboot automatically when a fatal error occurs. An alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message (which is also known as the Blue Screen Of Death (BSOD)).

To change the recovery settings and Disable Automatic Rebooting, right-click on My Computer and select Properties > Advanced tab. Under "Startup and Recovery", click on the "Settings" button and go to "System failure". Make sure that "Write an event to the system log" is checked and that "Automatically restart" is unchecked. Click "OK" and reboot for the changes to take effect.

This will not cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with information displayed that will allow you to better trace your problem. Next time your computer crashes copy down the entire error message (including all the numbers) and post it back here.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 usasma


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Posted 24 October 2008 - 05:07 AM

Here's a link to the company that provides the exusb.sys driver: http://www.cypress.com/
Do you have any of their products installed? If not, what's the make and model of your motherboard?

When you installed the new graphics card, did you uninstall the old video drivers and install new, freshly downloaded ones?
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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