Posted 23 October 2008 - 08:08 AM
I have a customer who recently purchased a new laptop with Windows Vista Home Premium. She also bought Outlook 2007 and installed it. Her PC is hooked up to a DSL line through Bellsouth, which is now AT&T, but she is using a Sprint Air Card to access the internet from her new laptop.
The problem: She is able to receive emails but is unable to send emails from her laptop using her new Outlook 2007.
I have checked all her account settings and they are all correct.
POP3 is - mail.bellsouth.net Port is 110
SMTP is - mail.bellsouth.net Port is 25 These are correct according to AT&T
She errantly had two antiviruses installed, Norton and Kaspersky so I uninstalled both of them but the problem persists.
Has anyone ever heard of this issue and if so do you have a fix??
Thanks for your help