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Outlook 2007 Won't Send Emails


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#1 malware_terminator

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Posted 23 October 2008 - 08:08 AM

Hello all,

I have a customer who recently purchased a new laptop with Windows Vista Home Premium. She also bought Outlook 2007 and installed it. Her PC is hooked up to a DSL line through Bellsouth, which is now AT&T, but she is using a Sprint Air Card to access the internet from her new laptop.

The problem: She is able to receive emails but is unable to send emails from her laptop using her new Outlook 2007.

I have checked all her account settings and they are all correct.
POP3 is - mail.bellsouth.net Port is 110
SMTP is - mail.bellsouth.net Port is 25 These are correct according to AT&T

She errantly had two antiviruses installed, Norton and Kaspersky so I uninstalled both of them but the problem persists.

Has anyone ever heard of this issue and if so do you have a fix??

Thanks for your help

Robert

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#2 ruby1

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Posted 23 October 2008 - 03:08 PM

try this; open Outlook/tools/accounts/mail tab/select appropriate address/properties tab/servers tab/

is 'my server requires authentication' ticked?

also; DO please install ONE antivirus program on there else the computer is defenseless :flowers: :thumbsup:




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