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Black Screen with mouse pointer


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11 replies to this topic

#1 dacorab

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Posted 22 October 2008 - 02:55 PM

Im having problems loading windows XP on a Dell Inspiron laptop E1405.

It will boot and load windows in any of the safe modes.

But trying to load windows normally it will go from the XP LOGO window to a black screen with nothing but the mouse pointer.

In Safe mode I have already used PC Tools Spyware, Spybot SD, and SD FIX to remove all the trojans and malwares the computer presented.

I can not make a system restore since the PC was packed with trojans, after removing everything that the programs show, I am still unable to load windows normally, it will do the same as in th ebeggining. XP logo into a Black screen with nothing but a mouse pointer.

Can someone Help Me please.

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#2 Budapest

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Posted 22 October 2008 - 04:48 PM

Run chkdsk in Safe Mode.

Right click on the C drive in Explorer and go Properties > Tools > Check Now (under Error Checking). Check both boxes then click "Start Now". A message will pop up saying that Error Checking will run after you restart the computer. Restart the computer and Error Checking will run automatically after the restart. After itís finished it will restart into Windows automatically.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#3 dacorab

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Posted 22 October 2008 - 05:23 PM

thank u budapest for your help.

Its currently running si I will keep posted the results.
Once again thank you

#4 dacorab

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Posted 22 October 2008 - 05:51 PM

Hi Budapest,
I did exactly what u indicated, the test results were fine.
It restarted but still the same problem shows.
It will try to load windows, but after the XP logo it goes back into that black screen with the mouse pointer.

What else can I do?
Will highly appreciate all the help.

#5 Budapest

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Posted 22 October 2008 - 05:52 PM

Try updating your video driver in Safe Mode.

How to update a Windows hardware driver
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#6 dacorab

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Posted 22 October 2008 - 06:04 PM

Hi, I am not able to see anything listed under device manager on safe mode, and cant log into normal mode!

#7 garmanma

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Posted 22 October 2008 - 06:09 PM

This is the driver for your model
http://support.dell.com/support/downloads/...p;fileid=205126
Click on the + by installation for the installation instructions

Edited by garmanma, 22 October 2008 - 06:10 PM.

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#8 Budapest

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Posted 22 October 2008 - 06:11 PM

Try this:

http://support.microsoft.com/kb/292460
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#9 dacorab

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Posted 22 October 2008 - 06:47 PM

Thank u both for your help.
The driver update was succesfull! None the less the problem still persist.
XP LOGO then black screen with mouse pointer

#10 Budapest

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Posted 22 October 2008 - 06:55 PM

Try running the System File Checker from Safe Mode.

How to Use SFC.EXE to Repair System Files
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#11 hamluis

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Posted 22 October 2008 - 07:08 PM

I suggest running the fixmbr command from the XP Recovery Console.

http://support.microsoft.com/KB/314503

Louis

#12 Zllio

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Posted 22 October 2008 - 08:13 PM

Were you told that your computer is clean? You may still have malware.




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