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Open ports...


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#1 Siuan329

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Posted 21 October 2008 - 12:06 PM

My husband was trying to play WoW. He had purchased or downloaded and then it stoppped working. He dumped it and tried to reinstall but it wouldn't work kept popping up that the firewall was blocking it. He's not very computer literate so I went in to figure out how to allow it to download, i tried shutting my firewall off for a little while until the download was down but it didn't work, I shut down my Norton 360 firewall and the PC firewall from Windows it didn't work, so I tried the router and open the ports that were needed. None of this worked so the program would not download.

Now hubby is always surfing and looking at crap and opening things he shouldn't and I've told him that but we haven't been infected in a really long time since I use Norton 360, spybot, ad-aware and spysweeper. But yesterday we got VirusRemover 2008 on the computer and i can't find it anywhere on here how to remove it but all the firewalls are back in place except for the open ports.

Do I need to close the ports again? Will I get infected again with those ports open? I had hope to figure out how to download Wow for hubby after I fixed this program.

Edit: Moved topic from AntiVirus, Firewall and Privacy Products and Protection Methods to the more appropriate forum. ~ Animal

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#2 xblindx

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Posted 29 October 2008 - 07:48 AM

If you still have VirusRemoveer 2008, try this:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Also, you may want to move your topic to the Am I Infected? forum

#3 Animal

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Posted 29 October 2008 - 10:25 PM

You might also try taking a look at our VirusRemover2008 Removal Guide (Uninstall Instructions)
Posted by Grinler on July 6, 2008

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