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no antivirus, antispyware, sound and even hijackthis works


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#1 hexis

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Posted 21 October 2008 - 11:50 AM

hi everybody, i hope everything is going great with all you.

well, i have this problem: last night i turned the winamp on and it said "bad directsound driver..." so i reinstalled the drivers –i have two sound cards and in re installed both of them– and it didn't work. it was pretty late so i decided to keep trying today... then i found out that my antivirus wasn't running –nod32–. i tried tu turned it on and it says it's not a valid win32 function... and it says the same when i try to run spybot, spyware doctor or even the hijackthis... and i can't restart the systme in safe mode, it just doesn't allow me to do that: it shows this blue screen saying that widows has to restart because there's an error. plus, i can acces to the internet only with firefox –iexplore doesn't work– and everything is way slower than before.

i also tried to restore the system but the windows i have is a kind of crappy version that my brother got, it's claled "windows xp ue". and the restore system option is just disallowed =S.

i'd appreciate if you have any idea about this before formatting c: or getting a new pc =S... thanks in advance.

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#2 Maniac

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Posted 21 October 2008 - 12:31 PM

Hi!

Try this:

Please download Malwarebytes Anti-Malware and save it to your desktop.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


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#3 quietman7

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Posted 21 October 2008 - 01:47 PM

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
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#4 hexis

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Posted 21 October 2008 - 02:18 PM

thanks for answering. i ran malwarebytes and it worked normally. detected some infectionsand cleaned them all. i restarted the system and the sound come back... but the antivirus and the antispyware are still as "not valid win32 application"... and iexplore doesn't work yet. i'm going to change the extension to the spyware doctor to see if it helps. thank you very much =)




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