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Can someone help me?


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4 replies to this topic

#1 austin_chong

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Posted 21 October 2008 - 11:47 AM

Dear all,

My client's laptop task manager, run, regedit have been disable by some sort of virus. Combofix won't run. try some other fix tool also been disable by that particular virus. I pull out the hard disk and scan using other computer antiviruses, they detected and remove the virus. So I put back the hard disk and try to run again, however, everything still remain the same, task manager, run, regedit still disable.

I have try to repair the windows, but still unable to solve that matter. I can't format the hard disk because it contains quite a lot of important files and software. I try to use hijack this or other tool to show the registry log also fail. Please help......


THanks

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#2 Maniac

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Posted 21 October 2008 - 12:30 PM

Hi austin_chong!

First, try this:

Please download Malwarebytes Anti-Malware and save it to your desktop.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


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#3 ruby1

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Posted 21 October 2008 - 02:44 PM

Dear all,

My client's laptop task manager, run, regedit have been disable by some sort of virus. Combofix won't run. try some other fix tool also been disable by that particular virus. I pull out the hard disk and scan using other computer antiviruses, they detected and remove the virus. So I put back the hard disk and try to run again, however, everything still remain the same, task manager, run, regedit still disable.

I have try to repair the windows, but still unable to solve that matter. I can't format the hard disk because it contains quite a lot of important files and software. I try to use hijack this or other tool to show the registry log also fail. Please help......


THanks



With respect

ComboFix is a tool that should only be run under the supervision of someone who has been trained in its use. Using it on your own can cause problems with your computer

http://www.dslreports.com/forum/r20950947-

Could you please tell us what virus WAS found?

What is the current antivirus program on the affected computer ?and what antivirus programs have you used to scan it?

#4 austin_chong

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Posted 22 October 2008 - 02:23 PM

Dear all,

I am using NOD32, AVIRA and RISING AntiVirus to scan. But they detect nothing. now my PC come to the worst part, it just keep on restarting while loading windows. Repair windows also seems useless.

Safe mode and all other mode failed. When I select Disable autorestart mode, the system throw me a blue screen stated 0x000021a error. The system have to shut down because of 0x0000005 ......

I didnt put in any new devices. When I repair the Windows it allow me to log in to desktop just for once. Later when I restarted it, it just keep on restart and restart again.........

Probably i will just go for formatting my hard disk, if really no way to cure it.

#5 ruby1

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Posted 23 October 2008 - 05:58 PM

am using NOD32, AVIRA and RISING AntiVirus to scan.



Please confirm; which is your ONE RESIDENT antivirus program ??

Also how many firewall do you have activated?




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