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Internet Explorer Shuts down Adaware freezes


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#1 magpercy

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Posted 21 October 2008 - 08:32 AM

I have Windows XP
Internet Explorer 7

If I try to open IE, I get the error message that says Internet Explorer has encountered a problem and must shut down.
When trying to run Adaware - it freezes and shut down too.
I removed extra toolbars, removed and replaced Java - to no avail - I m stuck.
Can you help?
Thanks

BC AdBot (Login to Remove)

 


#2 Maniac

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Posted 21 October 2008 - 08:48 AM

First:

Download ESET SysInspector
http://www.eset.com/download/sysinspector.php

- Start program through the SysInspector.exe
The program will collect information about the situation on your machine.
- When "inspector" is ready and log file - generated, select File> Save Log
- Confirm their wish

Choose to save the file somewhere and then upload on http://4storing.com/ (when you open the page, click on the Great Britain flag to open the page in English), then give me the link.

Then:

Download Microsoft AutoRuns
http://download.sysinternals.com/Files/Autoruns.zip

Unzip AutoRuns in its own folder and run exe file name autoruns

- Select "Options". Make sure Hide Microsoft Entries the check.
- Select File -> Refresh
- Select File -> Export as

Choose to save the file somewhere and then upload on http://4storing.com/ (when you open the page, click on the Great Britain flag to open the page in English), then give me the link.


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#3 magpercy

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Posted 21 October 2008 - 09:06 AM

When i try to upload the file
I get the error mesage that internet explorer has experienced a problem and needs to shut down

#4 Maniac

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Posted 21 October 2008 - 09:08 AM

Ok, try this:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.


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#5 magpercy

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Posted 21 October 2008 - 09:24 AM

Malwarebytes' Anti-Malware 1.29
Database version: 1300
Windows 5.1.2600 Service Pack 3

10/21/2008 10:23:48 AM
mbam-log-2008-10-21 (10-23-48).txt

Scan type: Quick Scan
Objects scanned: 59431
Time elapsed: 6 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 Maniac

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Posted 21 October 2008 - 09:37 AM

Show Safe Mode regime and make a full scan with MalwareBytes' Anti-Malware. Before this update Ewido Micro, then go into Safe Mode Mode and Scan both programs.

Scan with Ewido micro


1. Manually rename the file to Ewido micro at your request (from ewido_micro.exe something else).

2. Using a file of Ewido micro, which have drawn earlier, run the program.

If you use Windows Vista, please punch him with administrator privileges.

3. Ewido micro will need Internet connection to download their definitions.
Once it launched its own download updates before scanning.

4. If something is discovered, use the button to remove the threat and follow the instructions of the program.


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#7 magpercy

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Posted 21 October 2008 - 06:05 PM

I am running Malware in save mode - 4 hours and going strong...

When you say Ewdio micro - do you mean AVG anti spyware? and I'm not sure how and why I need to rename it?

thanks

#8 magpercy

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Posted 22 October 2008 - 06:40 AM

I ran AVG Antispyware in safe mode (overnight) and there were no infected files.

#9 PropagandaPanda

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Posted 01 November 2008 - 06:42 PM

Hello.

Are you able to start Internet Explorer in Safe Mode?

With Regards,
The Panda

#10 magpercy

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Posted 02 November 2008 - 06:42 PM

THanks for reposnding...

No - I can't run IE in safe mode - it won't connect to the internet.

A while ago, I created a shortcut on my desktop to go right to my webmail account thru IE. That is the only way I can get to IE on that computer. If I click on the IE icon or go through the start button, I get the message that IE needs to shut down - and it does. I can't do any windows updates or IE updates - it shuts down again.

#11 PropagandaPanda

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Posted 02 November 2008 - 06:51 PM

Hello magpercy.

Are you able to open your IE (not connecting to any sites) without it crashing?

If so, click the Tools>Internet Options>Advanced>Reset... . Restart IE.

With Regards,
The Panda

#12 magpercy

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Posted 02 November 2008 - 07:12 PM

If I open IE from the start button, I get my home page, and then theat nasty blue box pops up and says IE has expeienced a problem - and now I am getting a message that says
iexplore.exe - Application error

The instruction at "0x02661ef4" referenced memory at "0x000000000" The memory could no be "written"

Click on OK to terminate the program
Click on CANCEl to debug the program.


BUT if I open IE thru that saved shortcut on my desktop, I can reset IE, I did this - and it seems ok. THen I changed my homepage to my old homepage www.my.yahoo.com - and the box came up again....

#13 magpercy

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Posted 02 November 2008 - 07:16 PM

Just tried to update windows too and the box came back

#14 PropagandaPanda

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Posted 02 November 2008 - 07:44 PM

Hello.

Do you have any removable drive that you can use to transfer files over to the problem computer?

It would be worth trying to install IE7 again over the current installation.

With Regards,
The Panda

#15 magpercy

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Posted 02 November 2008 - 08:06 PM

I have a flash drive with 244MB available




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