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SP 3 Update Problem


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#1 BruceR123

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Posted 21 October 2008 - 05:26 AM

I'm trying to update my wife's computer with SP 3. She is currently running with Windows XP Media Edition Version 5.1 with Service Pack 2. SP 3 gets automatically downloaded by the Microsoft update program and I get a message that it is awaiting installation. However, when I try to install it, it hangs up during the updating process and it won't complete. I don't get any error messages, and I have to control-alt-delete to get her computer back. I turn off Macafee software before beginning so I don't think that's the problem. What can I do to get this update to process correctly?
Thanks,
Bruce

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#2 Guest_Abacus 7_*

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Posted 21 October 2008 - 05:41 AM

If you have an AMD CPU, just wait?

There seems major Problems there!

Best thing is to Post Details of the Computer?

SP3 seems to work fine with Intel CPU?

:thumbsup:

#3 hamluis

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Posted 21 October 2008 - 06:31 AM

System manufacturer and model?

Louis

#4 mme

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Posted 21 October 2008 - 07:15 AM

run dial a fix then install service pack 3
microsoft patch included in update service pack 3 fixes amd problem

Download Dial-A-Fix (DAF)
http://wiki.djlizard.net/Dial-a-fix#...C_and_articles

Edited by mme, 21 October 2008 - 07:16 AM.


#5 BruceR123

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Posted 21 October 2008 - 01:09 PM

Her computer is a Dell XPS 400.

#6 hamluis

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Posted 22 October 2008 - 08:51 AM

Since you have P4 processor, we can rule out the OEM AMD situation and such fixes that might be suggested.

Did you do any preparation before you tried the install?

Have you read http://support.microsoft.com/kb/950717/ ?

At what point does the install freeze?

My experience with SP3 and the predecessors (the RCs) is that some error message will display when it encounters a problem. Seems strange that you do not get such...which may mean that it's a system problem that is not necessarily related to your attempt to install.

Louis

#7 usasma

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Posted 23 October 2008 - 10:46 AM

The two most common issues with Service Pack troubles are:
- malware
- outdated drivers

Perform a scan for malware with an independent, online scanner to be sure you're clean. Here's a few suggestions: (Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully)

http://www.pandasecurity.com/homeusers/solutions/activescan/
http://us.mcafee.com/root/mfs/default.asp
http://housecall.trendmicro.com
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

http://www.kaspersky.com/virusscanner Scan Only - no removal
<links compiled on 02/14/2008> <links reordered on 09/10/2008>

Then go to the Dell support website and determine which drivers are needed in order to upgrade. Anything that's been updated around the time the Service Pack was released is usually required - but sometimes an earlier release can affect it.

That, along with the suggestion for using Dial-A-Fix is most likely to remedy the problem IMO
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