sorry to prevail upon peoples good nature but in a way this is an appeal for help and a warning as well.
I am posting this from my trusty old desktop computer wire connected.
My wife got her laptop infected (its running on xp pack 3 wireless connected) and its been a b****r to get clean. She received a message from facebook ostensibly from someone she knew with an attachment and despite my always saying dont - she clicked on it. Thereafter she has been infected with zlob and her browser has been hijacked by windiwsfsearch.com plus zillions of phoney pop ups saying she needed to buy the special software to delete these infections.
I downloaded bought and ran Stopzilla and it said it had quarantined the viruses - but still pop ups so I then downloaded bought and ran spywaredoctor and it said it had quarantined the same viruses but still no complete fix. Thereafter I discovered various posts here and downloaded and ran malwarebytes anti-malware.
The result after a quick scan was the quarantine and delete of loads of stuff.
After I rebooted I now find that we cannot access the internet either through IE or Mozilla - we get a message saying that "Internet Explorer cannot display the webpage - most likely cause you are not connected to the internet, blah blah - she uses google.com as a home page. The funny thing is if I type in https://www.microsoft.com
I get a connection but if I try to link to any page thereafter that is not https I get the same message.
I have run a full scan and can submit the log if required. It found 5 more and they were deleted and then the laptop was rebooted. Still the same problem. When I type in an address I briefly see a flash message at the bottom of the screen which includes http://www.windiwsfsearch.com
... etc - this says to me that it is still there. Blast it.
So please can someone put me out of my misery and tell me what to do next.