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Photo

zone alarm is getting alot of asks for requests and i dont know what they are


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8 replies to this topic

#1 tdrolin

tdrolin

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Posted 19 October 2008 - 10:09 PM

hey i need a little help, my girlfriends lap top has been having some problems from slow internet to not being able to get on as well. the problem started when she got this computer there was a trail version of a norton product not sure what it was. When the time came to get the right software and she bought norton 360, the firewall installed but for somereason the other protections did not and she was unawre and I beleive she may have picked up a virus surfing around. They could not help me at norton, they said there was a virus on the machine that wouldnt allow the new software to install properly, so i got annoyed removed the norton product and got some things from you site. i would like to get the norton back on there for her though. can you see anything from hijack this log.

apreciate the help,

tdrolin


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:56:02 PM, on 19/10/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\ltmoh\ltmoh.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Camera Assistant Software for Toshiba\CEC_MAIN.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Internet Explorer\IEUser.exe
C:\Windows\system32\conime.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Macromed\Flash\FlashUtil9f.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.shoptoshiba.ca/welcome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.shoptoshiba.ca/welcome
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [Skytel] Skytel.exe
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
O4 - HKLM\..\Run: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
O4 - HKLM\..\Run: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
O4 - HKLM\..\Run: [Camera Assistant Software] "C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe" /start
O4 - HKLM\..\Run: [jswtrayutil] "C:\Program Files\Jumpstart\jswtrayutil.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [a-squared] "C:\Program Files\a-squared Anti-Malware\a2guard.exe" /d=60
O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~2.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~2.0_0\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\Windows\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\Windows\bdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: ConfigFree Service - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: Eset HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
O23 - Service: Eset Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Jumpstart Wifi Protected Setup (jswpsapi) - Atheros Communications, Inc. - C:\Program Files\Jumpstart\jswpsapi.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
O23 - Service: TOSHIBA SMART Log Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Windows\System32\ZoneLabs\vsmon.exe

--
End of file - 8485 bytes

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#2 Grinler

Grinler

    Lawrence Abrams


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Posted 02 November 2008 - 09:33 PM

I apologize for the very long delay. We have a huge backlog of HijackThis Logs to handle and it has been taking us greater time than normal to get caught up. If you are still having a problem, and want us to analyze your information, please reply to this topic stating that you still need help and I will work with you on resolving your computer problems. If your problem has been resolved, please post a reply letting us know so we can close your topic.

Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, feel free to create a new one.

Once again, I apologize for the delay in responding to this topic.

#3 tdrolin

tdrolin
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Posted 07 November 2008 - 07:23 PM

hey iam glad you got back to me dont worry about the delay i am away and will not be back at the computer in question until sunday nov9 or monday nov10
i will scan again at that time and give you another description of any problems thanks again

tdrolin

#4 Grinler

Grinler

    Lawrence Abrams


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Posted 08 November 2008 - 10:18 AM

  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)


#5 tdrolin

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Posted 09 November 2008 - 09:55 PM

ok i am back at this computer thank you for your patience here are the logs. the orginal problem was that we had a norton product on this computer that came with it as a trail, we bought norton 360 and i uninstalled the trail installed the new one i didnt notice but all of the products were not installed and i believe we got a virus somehow that would not allow us to install norton properly, had an afternoon long session with norton that was unsatisfying and ended up in a sudden disconection. we got alot of requests from zone alarm that i could not nail down to determine there purpose so i have come here for help
i have scanned this computer with everything i could find but i have not found anythng but i still cannot get norton to install correctly

thanks,

tdrolin


Logfile of random's system information tool 1.04 (written by random/random)
Run by Valerie at 2008-11-09 22:44:10
Microsoft® Windows Vista™ Home Premium Service Pack 1
System drive C: has 129 GB (73%) free of 177 GB
Total RAM: 2037 MB (56% free)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:44:30 PM, on 09/11/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\ltmoh\ltmoh.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe
C:\Program Files\Camera Assistant Software for Toshiba\CEC_MAIN.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\conime.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Windows\system32\wuauclt.exe
C:\Users\Valerie\Desktop\RSIT.exe
C:\Program Files\Trend Micro\HijackThis\Valerie.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.shoptoshiba.ca/welcome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.shoptoshiba.ca/welcome
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [Skytel] Skytel.exe
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
O4 - HKLM\..\Run: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
O4 - HKLM\..\Run: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
O4 - HKLM\..\Run: [Camera Assistant Software] "C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe" /start
O4 - HKLM\..\Run: [jswtrayutil] "C:\Program Files\Jumpstart\jswtrayutil.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [a-squared] "C:\Program Files\a-squared Anti-Malware\a2guard.exe" /d=60
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [TOSCDSPD] TOSCDSPD.EXE
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~2.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~2.0_0\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\Windows\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\Windows\bdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: ConfigFree Service - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Jumpstart Wifi Protected Setup (jswpsapi) - Atheros Communications, Inc. - C:\Program Files\Jumpstart\jswpsapi.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
O23 - Service: TOSHIBA SMART Log Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Windows\System32\ZoneLabs\vsmon.exe

--
End of file - 8668 bytes

======Scheduled tasks folder======

C:\Windows\tasks\User_Feed_Synchronization-{54496CAF-2258-4B69-8406-DC275F3705FC}.job

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}]
Adobe PDF Reader Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll [2006-10-22 62080]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}]
AVG Safe Search - C:\Program Files\AVG\AVG8\avgssie.dll [2008-11-02 455960]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}]
SSVHelper Class - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll [2008-06-10 509328]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7E853D72-626A-48EC-A868-BA8D5E23E045}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9030D464-4C02-4ABF-8ECC-5164760863C6}]
Windows Live Sign-in Helper - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2007-09-20 328752]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
"Windows Defender"=C:\Program Files\Windows Defender\MSASCui.exe [2008-01-20 1008184]
"SunJavaUpdateSched"=C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe [2008-06-10 144784]
"NDSTray.exe"=NDSTray.exe []
"SynTPEnh"=C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2007-12-06 1029416]
"RtHDVCpl"=C:\Windows\RtHDVCpl.exe [2008-01-29 4911104]
"Skytel"=C:\Windows\Skytel.exe [2007-11-20 1826816]
"LtMoh"=C:\Program Files\ltmoh\Ltmoh.exe [2007-01-09 191552]
"IgfxTray"=C:\Windows\system32\igfxtray.exe [2008-02-04 141848]
"HotKeysCmds"=C:\Windows\system32\hkcmd.exe [2008-02-04 154136]
"Persistence"=C:\Windows\system32\igfxpers.exe [2008-02-04 129560]
"TPwrMain"=C:\Program Files\TOSHIBA\Power Saver\TPwrMain.EXE [2008-01-17 431456]
"SmoothView"=C:\Program Files\Toshiba\SmoothView\SmoothView.exe [2007-06-15 448080]
"00TCrdMain"=C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe [2008-01-22 712704]
"Camera Assistant Software"=C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe [2007-10-25 413696]
"jswtrayutil"=C:\Program Files\Jumpstart\jswtrayutil.exe []
"QuickTime Task"=C:\Program Files\QuickTime\QTTask.exe [2008-09-06 413696]
"AppleSyncNotifier"=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe [2008-09-03 111936]
"Adobe Reader Speed Launcher"=C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe [2008-01-11 39792]
"a-squared"=C:\Program Files\a-squared Anti-Malware\a2guard.exe /d=60 []
"ZoneAlarm Client"=C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe [2008-03-03 959976]
"iTunesHelper"=C:\Program Files\iTunes\iTunesHelper.exe [2008-10-01 289576]
"AVG8_TRAY"=C:\PROGRA~1\AVG\AVG8\avgtray.exe [2008-11-02 1234712]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"=C:\Program Files\Windows Sidebar\sidebar.exe [2008-01-20 1233920]
"TOSCDSPD"=TOSCDSPD.EXE []
"MsnMsgr"=C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe [2007-10-18 5724184]
"ehTray.exe"=C:\Windows\ehome\ehTray.exe [2008-01-20 125952]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLS"="avgrsstx.dll"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\igfxcui]
C:\Windows\system32\igfxdev.dll [2007-09-13 204800]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"dontdisplaylastusername"=0
"legalnoticecaption"=
"legalnoticetext"=
"shutdownwithoutlogon"=1
"undockwithoutlogon"=1
"EnableUIADesktopToggle"=0

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"NoDriveTypeAutoRun"=145

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]

======List of files/folders created in the last 1 months======

2008-11-09 22:44:10 ----D---- C:\rsit
2008-11-02 13:31:00 ----HD---- C:\$AVG8.VAULT$
2008-11-02 12:53:58 ----D---- C:\ProgramData\WindowsSearch
2008-11-02 12:46:27 ----A---- C:\Windows\system32\avgrsstx.dll
2008-11-02 12:46:14 ----D---- C:\Program Files\AVG
2008-11-02 12:46:13 ----D---- C:\ProgramData\avg8
2008-10-30 21:01:04 ----A---- C:\Windows\ntbtlog.txt
2008-10-26 16:52:43 ----D---- C:\Windows\system32\Adobe
2008-10-22 17:33:47 ----D---- C:\Program Files\iPod
2008-10-22 17:33:46 ----D---- C:\ProgramData\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2008-10-22 17:33:46 ----D---- C:\Program Files\iTunes
2008-10-22 17:31:17 ----D---- C:\Program Files\Bonjour
2008-10-21 20:12:33 ----D---- C:\ProgramData\vsosdk
2008-10-21 19:29:46 ----D---- C:\Users\Valerie\AppData\Roaming\Vso
2008-10-19 22:55:39 ----D---- C:\Program Files\Trend Micro
2008-10-14 15:20:15 ----D---- C:\ProgramData\Lavasoft

======List of files/folders modified in the last 1 months======

2008-11-09 22:44:30 ----D---- C:\Windows\Temp
2008-11-09 22:44:24 ----D---- C:\Windows\Prefetch
2008-11-09 22:43:17 ----D---- C:\Windows\Internet Logs
2008-11-03 20:13:35 ----SHD---- C:\System Volume Information
2008-11-03 20:07:22 ----D---- C:\Windows\inf
2008-11-03 20:07:22 ----AD---- C:\Windows\System32
2008-11-03 20:07:22 ----A---- C:\Windows\system32\PerfStringBackup.INI
2008-11-02 19:28:27 ----D---- C:\Users\Valerie\AppData\Roaming\LimeWire
2008-11-02 19:18:57 ----D---- C:\Program Files\LimeWire
2008-11-02 12:53:58 ----HD---- C:\ProgramData
2008-11-02 12:46:21 ----D---- C:\Windows\system32\drivers
2008-11-02 12:46:14 ----RD---- C:\Program Files
2008-11-02 12:45:52 ----SHD---- C:\Windows\Installer
2008-11-02 12:45:10 ----SD---- C:\Users\Valerie\AppData\Roaming\Microsoft
2008-11-02 12:45:10 ----D---- C:\Windows
2008-11-02 11:57:58 ----D---- C:\Windows\Logs
2008-10-27 14:27:48 ----D---- C:\Windows\system32\catroot2
2008-10-26 16:52:46 ----SD---- C:\Windows\Downloaded Program Files
2008-10-22 17:45:23 ----D---- C:\Windows\system32\catroot
2008-10-20 15:58:00 ----D---- C:\Program Files\Spybot - Search & Destroy
2008-10-20 15:57:59 ----D---- C:\ProgramData\Spybot - Search & Destroy
2008-10-20 15:57:08 ----D---- C:\Program Files\Common Files

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R1 AvgLdx86;AVG Free AVI Loader Driver x86; C:\Windows\System32\Drivers\avgldx86.sys [2008-11-02 97928]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86; C:\Windows\System32\Drivers\avgmfx86.sys [2008-11-02 26824]
R1 epfwtdir;epfwtdir; C:\Windows\system32\DRIVERS\epfwtdir.sys [2008-07-01 34312]
R1 jswpslwf;JumpStart Wireless Filter Driver; C:\Windows\system32\DRIVERS\jswpslwf.sys [2007-08-31 20352]
R1 vsdatant;vsdatant; C:\Windows\System32\drivers\vsdatant.sys [2008-03-03 279440]
R2 eamon;EAMON; C:\Windows\system32\DRIVERS\eamon.sys [2008-07-01 39944]
R3 AgereSoftModem;TOSHIBA V92 Software Modem; C:\Windows\system32\DRIVERS\AGRSM.sys [2006-11-28 1161888]
R3 athr;Atheros Extensible Wireless LAN device driver; C:\Windows\system32\DRIVERS\athr.sys [2008-04-17 909824]
R3 CmBatt;Microsoft ACPI Control Method Battery Driver; C:\Windows\system32\DRIVERS\CmBatt.sys [2008-01-20 14208]
R3 FwLnk;FwLnk Driver; C:\Windows\system32\DRIVERS\FwLnk.sys [2006-11-20 7168]
R3 GEARAspiWDM;GEAR ASPI Filter Driver; C:\Windows\system32\DRIVERS\GEARAspiWDM.sys [2008-04-17 15464]
R3 igfx;igfx; C:\Windows\system32\DRIVERS\igdkmd32.sys [2007-09-13 1925632]
R3 IntcAzAudAddService;Service for Realtek HD Audio (WDM); C:\Windows\system32\drivers\RTKVHDA.sys [2008-01-29 2058528]
R3 RTL8169;Realtek 8169 NT Driver; C:\Windows\system32\DRIVERS\Rtlh86.sys [2007-12-28 104448]
R3 RTSTOR;Realtek USB 2.0 Card Reader; C:\Windows\system32\drivers\RTSTOR.SYS [2008-02-20 60416]
R3 SynTP;Synaptics TouchPad Driver; C:\Windows\system32\DRIVERS\SynTP.sys [2007-12-06 196400]
R3 tdcmdpst;TOSHIBA Writing Engine Filter Driver; C:\Windows\system32\DRIVERS\tdcmdpst.sys [2006-10-18 16128]
R3 usbvideo;Chicony USB 2.0 Camera; C:\Windows\System32\Drivers\usbvideo.sys [2008-01-20 134016]
R3 UVCFTR;UVCFTR; C:\Windows\System32\Drivers\UVCFTR_S.SYS [2007-12-17 18432]
S3 drmkaud;Microsoft Kernel DRM Audio Descrambler; C:\Windows\system32\drivers\drmkaud.sys [2008-01-20 5632]
S3 HdAudAddService;Microsoft 1.1 UAA Function Driver for High Definition Audio Service; C:\Windows\system32\drivers\HdAudio.sys [2006-11-02 235520]
S3 MSKSSRV;Microsoft Streaming Service Proxy; C:\Windows\system32\drivers\MSKSSRV.sys [2008-01-20 8192]
S3 MSPCLOCK;Microsoft Streaming Clock Proxy; C:\Windows\system32\drivers\MSPCLOCK.sys [2008-01-20 5888]
S3 MSPQM;Microsoft Streaming Quality Manager Proxy; C:\Windows\system32\drivers\MSPQM.sys [2008-01-20 5504]
S3 MSTEE;Microsoft Streaming Tee/Sink-to-Sink Converter; C:\Windows\system32\drivers\MSTEE.sys [2008-01-20 6016]
S3 WUDFRd;WUDFRd; C:\Windows\system32\DRIVERS\WUDFRd.sys [2008-01-20 83328]
S4 ErrDev;Microsoft Hardware Error Device Driver; C:\Windows\system32\drivers\errdev.sys [2008-01-20 6656]
S4 MegaSR;MegaSR; C:\Windows\system32\drivers\megasr.sys [2008-01-20 386616]
S4 WmiAcpi;Microsoft Windows Management Interface for ACPI; C:\Windows\system32\drivers\wmiacpi.sys [2008-01-20 11264]

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 AgereModemAudio;Agere Modem Call Progress Audio; C:\Windows\system32\agrsmsvc.exe [2006-10-05 9216]
R2 Apple Mobile Device;Apple Mobile Device; C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe [2008-10-01 116040]
R2 avg8wd;AVG Free8 WatchDog; C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe [2008-11-02 231704]
R2 BcmSqlStartupSvc;Business Contact Manager SQL Server Startup Service; C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe [2008-01-11 30312]
R2 Bonjour Service;Bonjour Service; C:\Program Files\Bonjour\mDNSResponder.exe [2008-08-29 238888]
R2 ConfigFree Service;ConfigFree Service; C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe [2007-12-25 40960]
R2 SQLBrowser;SQL Server Browser; C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe [2007-02-10 242544]
R2 SQLWriter;SQL Server VSS Writer; C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe [2007-02-10 89968]
R2 TNaviSrv;TOSHIBA Navi Support Service; C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe [2008-01-21 83312]
R2 TODDSrv;TOSHIBA Optical Disc Drive Service; C:\Windows\system32\TODDSrv.exe [2007-11-21 129632]
R2 TosCoSrv;TOSHIBA Power Saver; C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe [2008-01-17 431456]
R2 TOSHIBA SMART Log Service;TOSHIBA SMART Log Service; C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe [2007-12-03 126976]
R2 UleadBurningHelper;Ulead Burning Helper; C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe [2006-08-23 49152]
R2 vsmon;TrueVector Internet Monitor; C:\Windows\System32\ZoneLabs\vsmon.exe [2008-03-03 79400]
R3 iPod Service;iPod Service; C:\Program Files\iPod\bin\iPodService.exe [2008-10-01 536872]
R3 usnjsvc;Messenger Sharing Folders USN Journal Reader service; C:\Program Files\Windows Live\Messenger\usnsvc.exe [2007-10-18 98328]
S3 aspnet_state;ASP.NET State Service; C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe [2008-01-20 33800]
S3 jswpsapi;Jumpstart Wifi Protected Setup; C:\Program Files\Jumpstart\jswpsapi.exe [2007-10-29 937984]
S3 MSSQL$MSSMLBIZ;SQL Server (MSSMLBIZ); C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe [2008-02-26 29183504]
S3 odserv;Microsoft Office Diagnostics Service; C:\Program Files\Common Files\Microsoft Shared\OFFICE12\ODSERV.EXE [2007-08-24 443776]
S3 ose;Office Source Engine; C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2006-10-26 145184]
S3 Symantec RemoteAssist;Symantec RemoteAssist; C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe [2008-02-01 394704]
S3 WLSetupSvc;Windows Live Setup Service; C:\Program Files\Windows Live\installer\WLSetupSvc.exe [2007-10-25 266240]
S4 MSSQLServerADHelper;SQL Server Active Directory Helper; C:\Program Files\Microsoft SQL Server\90\Shared\sqladhlp90.exe [2005-10-14 45272]

-----------------EOF-----------------





info.txt logfile of random's system information tool 1.04 2008-11-09 22:44:32

======Uninstall list======

-->"C:\Program Files\InstallShield Installation Information\{A644254B-92F6-4970-8635-AB0775371E72}\setup.exe" --u:{A644254B-92F6-4970-8635-AB0775371E72}
-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{622E6F16-0904-49B6-BBE1-4CC836314CCF}\setup.exe" -l0x9
-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{697AFC77-F318-4CD4-BF16-F50F4C1072DA}\setup.exe" -l0x9
2007 Microsoft Office Suite Service Pack 1 (SP1)-->msiexec /package {90120000-0015-0409-0000-0000000FF1CE} /uninstall {4CA4ECC1-DBD4-4591-8F4C-AA12AD2D3E59}
2007 Microsoft Office Suite Service Pack 1 (SP1)-->msiexec /package {90120000-0016-0409-0000-0000000FF1CE} /uninstall {4CA4ECC1-DBD4-4591-8F4C-AA12AD2D3E59}
2007 Microsoft Office Suite Service Pack 1 (SP1)-->msiexec /package {90120000-0018-0409-0000-0000000FF1CE} /uninstall {4CA4ECC1-DBD4-4591-8F4C-AA12AD2D3E59}
2007 Microsoft Office Suite Service Pack 1 (SP1)-->msiexec /package {90120000-0019-0409-0000-0000000FF1CE} /uninstall {4CA4ECC1-DBD4-4591-8F4C-AA12AD2D3E59}
2007 Microsoft Office Suite Service Pack 1 (SP1)-->msiexec /package {90120000-001A-0409-0000-0000000FF1CE} /uninstall {4CA4ECC1-DBD4-4591-8F4C-AA12AD2D3E59}
2007 Microsoft Office Suite Service Pack 1 (SP1)-->msiexec /package {90120000-001B-0409-0000-0000000FF1CE} /uninstall {4CA4ECC1-DBD4-4591-8F4C-AA12AD2D3E59}
2007 Microsoft Office Suite Service Pack 1 (SP1)-->msiexec /package {90120000-001F-0409-0000-0000000FF1CE} /uninstall {3EC77D26-799B-4CD8-914F-C1565E796173}
2007 Microsoft Office Suite Service Pack 1 (SP1)-->msiexec /package {90120000-001F-040C-0000-0000000FF1CE} /uninstall {430971B1-C31E-45DA-81E0-72C095BAB72C}
2007 Microsoft Office Suite Service Pack 1 (SP1)-->msiexec /package {90120000-001F-0C0A-0000-0000000FF1CE} /uninstall {F7A31780-33C4-4E39-951A-5EC9B91D7BF1}
2007 Microsoft Office Suite Service Pack 1 (SP1)-->msiexec /package {90120000-006E-0409-0000-0000000FF1CE} /uninstall {FAD8A83E-9BAC-4179-9268-A35948034D85}
2007 Microsoft Office Suite Service Pack 1 (SP1)-->msiexec /package {90120000-0115-0409-0000-0000000FF1CE} /uninstall {FAD8A83E-9BAC-4179-9268-A35948034D85}
2007 Microsoft Office Suite Service Pack 1 (SP1)-->msiexec /package {90120000-0117-0409-0000-0000000FF1CE} /uninstall {4CA4ECC1-DBD4-4591-8F4C-AA12AD2D3E59}
2007 Microsoft Office Suite Service Pack 1 (SP1)-->msiexec /package {91120000-0031-0000-0000-0000000FF1CE} /uninstall {BEE75E01-DD3F-4D5F-B96C-609E6538D419}
2007 Microsoft Office system-->"C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\setup.exe" /uninstall PROHYBRIDR /dll OSETUP.DLL
Activation Assistant for the 2007 Microsoft Office suites-->"C:\ProgramData\{623D32E9-0C62-4453-AD44-98B31F52A5E1}\Microsoft Office Activation Assistant.exe" REMOVE=TRUE MODIFY=FALSE
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)-->MsiExec.exe /X{6846389C-BAC0-4374-808E-B120F86AF5D7}
Adobe Flash Player ActiveX-->C:\Windows\system32\Macromed\Flash\uninstall_activeX.exe
Adobe Reader 8.1.2-->MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A81200000003}
Adobe Shockwave Player 11-->C:\Windows\system32\adobe\SHOCKW~1\UNWISE.EXE C:\Windows\system32\Adobe\SHOCKW~1\Install.log
Apple Mobile Device Support-->MsiExec.exe /I{976C2B2A-CE59-4AB3-83FB-BF895E28F2E6}
Apple Software Update-->MsiExec.exe /I{6956856F-B6B3-4BE0-BA0B-8F495BE32033}
Atheros Driver Installation Program-->C:\Program Files\InstallShield Installation Information\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}\setup.exe -runfromtemp -l0x0009
Atheros Wi-Fi Protected Setup Library-->C:\Program Files\InstallShield Installation Information\{B0BCDCBD-863D-4CAB-BF68-8D1F6B1BDC13}\setup.exe -runfromtemp -l0x0009 -removeonly
AVG Free 8.0-->C:\Program Files\AVG\AVG8\setup.exe /UNINSTALL
Bonjour-->MsiExec.exe /I{8A25392D-C5D2-4E79-A2BD-C15DDC5B0959}
Business Contact Manager for Outlook 2007 SP1-->"C:\Program Files\Microsoft Small Business\Business Contact Manager\SetupBootstrap\Setup.exe" /remove {B32C4059-6E7A-41EF-AD20-56DF1872B923}
Business Contact Manager for Outlook 2007 SP1-->MsiExec.exe /X{B32C4059-6E7A-41EF-AD20-56DF1872B923}
Camera Assistant Software for Toshiba-->C:\Program Files\InstallShield Installation Information\{37C866E4-AA67-4725-9E95-A39968DD7960}\SETUP.exe -runfromtemp -l0x0009
CD/DVD Drive Acoustic Silencer-->C:\Program Files\InstallShield Installation Information\{9FE35071-CAB2-4E79-93E7-BFC6A2DC5C5D}\setup.exe -runfromtemp -l0x0009 -removeonly
DVD MovieFactory for TOSHIBA-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{F214EAA4-A069-4BAF-9DA4-4DB8BEEDE485}\setup.exe" -l0x9
GDR 3068 for SQL Server Database Services 2005 ENU (KB948109)-->C:\Windows\SQL9_KB948109_ENU\Hotfix.exe /Uninstall
HijackThis 2.0.2-->"C:\Program Files\Trend Micro\HijackThis\HijackThis.exe" /uninstall
Intel® Graphics Media Accelerator Driver-->C:\Windows\system32\igxpun.exe -uninstall
Intel® Matrix Storage Manager-->C:\Windows\system32\imsmudlg.exe -uninstall
iTunes-->MsiExec.exe /I{DDDE0BE3-0CBE-4BF6-B75A-E3F69C947843}
Java™ 6 Update 3-->MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160030}
Java™ 6 Update 7-->MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160070}
LimeWire 4.18.8-->"C:\Program Files\LimeWire\uninstall.exe"
Maple 12-->"C:\Program Files\Maple 12\Uninstall_Maple 12\Uninstall Maple 12.exe"
Microsoft .NET Framework 1.1-->MsiExec.exe /X{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}
Microsoft Office 2003 Web Components-->MsiExec.exe /I{90A40409-6000-11D3-8CFE-0150048383C9}
Microsoft Office 2007 Primary Interop Assemblies-->MsiExec.exe /X{50120000-1105-0000-0000-0000000FF1CE}
Microsoft Office Access MUI (English) 2007-->MsiExec.exe /X{90120000-0015-0409-0000-0000000FF1CE}
Microsoft Office Access Setup Metadata MUI (English) 2007-->MsiExec.exe /X{90120000-0117-0409-0000-0000000FF1CE}
Microsoft Office Excel MUI (English) 2007-->MsiExec.exe /X{90120000-0016-0409-0000-0000000FF1CE}
Microsoft Office Home and Student 2007-->"C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\setup.exe" /uninstall HOMESTUDENTR /dll OSETUP.DLL
Microsoft Office Home and Student 2007-->MsiExec.exe /X{91120000-002F-0000-0000-0000000FF1CE}
Microsoft Office OneNote MUI (English) 2007-->MsiExec.exe /X{90120000-00A1-0409-0000-0000000FF1CE}
Microsoft Office Outlook MUI (English) 2007-->MsiExec.exe /X{90120000-001A-0409-0000-0000000FF1CE}
Microsoft Office PowerPoint MUI (English) 2007-->MsiExec.exe /X{90120000-0018-0409-0000-0000000FF1CE}
Microsoft Office Professional Hybrid 2007-->MsiExec.exe /X{91120000-0031-0000-0000-0000000FF1CE}
Microsoft Office Proof (English) 2007-->MsiExec.exe /X{90120000-001F-0409-0000-0000000FF1CE}
Microsoft Office Proof (French) 2007-->MsiExec.exe /X{90120000-001F-040C-0000-0000000FF1CE}
Microsoft Office Proof (Spanish) 2007-->MsiExec.exe /X{90120000-001F-0C0A-0000-0000000FF1CE}
Microsoft Office Proofing (English) 2007-->MsiExec.exe /X{90120000-002C-0409-0000-0000000FF1CE}
Microsoft Office Publisher MUI (English) 2007-->MsiExec.exe /X{90120000-0019-0409-0000-0000000FF1CE}
Microsoft Office Shared MUI (English) 2007-->MsiExec.exe /X{90120000-006E-0409-0000-0000000FF1CE}
Microsoft Office Shared Setup Metadata MUI (English) 2007-->MsiExec.exe /X{90120000-0115-0409-0000-0000000FF1CE}
Microsoft Office Small Business Connectivity Components-->MsiExec.exe /X{A939D341-5A04-4E0A-BB55-3E65B386432D}
Microsoft Office Word MUI (English) 2007-->MsiExec.exe /X{90120000-001B-0409-0000-0000000FF1CE}
Microsoft SQL Server 2005 Compact Edition [ENU]-->MsiExec.exe /I{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}
Microsoft SQL Server 2005 Express Edition (MSSMLBIZ)-->MsiExec.exe /I{2AFFFDD7-ED85-4A90-8C52-5DA9EBDC9B8F}
Microsoft SQL Server 2005-->"c:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\ARPWrapper.exe" /Remove
Microsoft SQL Server Native Client-->MsiExec.exe /I{F9B3DD02-B0B3-42E9-8650-030DFF0D133D}
Microsoft SQL Server Setup Support Files (English)-->MsiExec.exe /X{53F5C3EE-05ED-4830-994B-50B2F0D50FCE}
Microsoft SQL Server VSS Writer-->MsiExec.exe /I{E9F44C98-B8B6-480F-AF7B-E42A0A46F4E3}
Microsoft Visual C++ 2005 Redistributable-->MsiExec.exe /X{7299052b-02a4-4627-81f2-1818da5d550d}
MobileMe Control Panel-->MsiExec.exe /I{6DA9102E-199F-43A0-A36B-6EF48081A658}
MSXML 4.0 SP2 (KB941833)-->MsiExec.exe /I{C523D256-313D-4866-B36A-F3DE528246EF}
OnlinePlay 1.0-->C:\Program Files\OnlinePlay\uninst.exe
QuickTime-->MsiExec.exe /I{8DC42D05-680B-41B0-8878-6C14D24602DB}
Realtek 8169, 8168, 8101E and 8102E Ethernet Network Card Driver for Windows Vista-->C:\Program Files\InstallShield Installation Information\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}\SETUP.exe -runfromtemp -l0x0009 -removeonly
Realtek High Definition Audio Driver-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}\Setup.exe" -l0x9 -removeonly
Realtek USB 2.0 Card Reader-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{DC24971E-1946-445D-8A82-CE685433FA7D}\setup.exe" -l0x9 -removeonly
Safari-->MsiExec.exe /I{C9D96682-5A4D-45FA-BA3E-DDCB2B0CB868}
Security Update for 2007 Microsoft Office System (KB951596)-->msiexec /package {91120000-002F-0000-0000-0000000FF1CE} /uninstall {1AFF2298-CC00-4A3B-866A-C62B8373794E}
Security Update for 2007 Microsoft Office System (KB951596)-->msiexec /package {91120000-0031-0000-0000-0000000FF1CE} /uninstall {1AFF2298-CC00-4A3B-866A-C62B8373794E}
Security Update for Microsoft Office Excel 2007 (KB951546)-->msiexec /package {91120000-002F-0000-0000-0000000FF1CE} /uninstall {7399DD71-8E24-4E60-B6A8-6CED89C0AC26}
Security Update for Microsoft Office Excel 2007 (KB951546)-->msiexec /package {91120000-0031-0000-0000-0000000FF1CE} /uninstall {7399DD71-8E24-4E60-B6A8-6CED89C0AC26}
Security Update for Microsoft Office PowerPoint 2007 (KB951338)-->msiexec /package {91120000-002F-0000-0000-0000000FF1CE} /uninstall {558B709B-821B-4FC5-90FC-9A8890641E77}
Security Update for Microsoft Office PowerPoint 2007 (KB951338)-->msiexec /package {91120000-0031-0000-0000-0000000FF1CE} /uninstall {558B709B-821B-4FC5-90FC-9A8890641E77}
Security Update for Microsoft Office Publisher 2007 (KB950114)-->msiexec /package {91120000-0031-0000-0000-0000000FF1CE} /uninstall {F9C3CDBA-1F00-4D4D-959D-75C9D3ACDD85}
Security Update for Microsoft Office system 2007 (KB951808)-->msiexec /package {91120000-002F-0000-0000-0000000FF1CE} /uninstall {8F375E11-4FD6-4B89-9E2B-A76D48B51E00}
Security Update for Microsoft Office system 2007 (KB951808)-->msiexec /package {91120000-0031-0000-0000-0000000FF1CE} /uninstall {8F375E11-4FD6-4B89-9E2B-A76D48B51E00}
Security Update for Microsoft Office Word 2007 (KB950113)-->msiexec /package {91120000-002F-0000-0000-0000000FF1CE} /uninstall {AD72BABE-C733-4FCF-9674-4314466191B9}
Security Update for Microsoft Office Word 2007 (KB950113)-->msiexec /package {91120000-0031-0000-0000-0000000FF1CE} /uninstall {AD72BABE-C733-4FCF-9674-4314466191B9}
SpongeBob SquarePants - Lights, Camera, Pants!-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{02034A48-25C6-4BB4-8186-54917E5D49DA}\setup.exe" -l0x9 -uninst
Symantec Technical Support Advanced Chat Controls-->MsiExec.exe /X{48FF6DE6-0619-4562-B4B1-21F161FE0DE0}
Synaptics Pointing Device Driver-->rundll32.exe "C:\Program Files\Synaptics\SynTP\SynISDLL.dll",standAloneUninstall
TOSHIBA Assist-->C:\Program Files\InstallShield Installation Information\{12B3A009-A080-4619-9A2A-C6DB151D8D67}\setup.exe -runfromtemp -l0x0009 -removeonly
TOSHIBA ConfigFree-->MsiExec.exe /X{78C6A78A-8B03-48C8-A47C-78BA1FCA2307}
TOSHIBA Disc Creator-->MsiExec.exe /X{5DA0E02F-970B-424B-BF41-513A5018E4C0}
TOSHIBA DVD PLAYER-->C:\Program Files\InstallShield Installation Information\{6C5F3BDC-0A1B-4436-A696-5939629D5C31}\setup.exe -runfromtemp -l0x0009 -ADDREMOVE -removeonly
TOSHIBA Extended Tiles for Windows Mobility Center-->C:\Program Files\InstallShield Installation Information\{617C36FD-0CBE-4600-84B2-441CEB12FADF}\SETUP.EXE -runfromtemp -l0x0409
TOSHIBA Face Recognition-->"C:\Program Files\InstallShield Installation Information\{C730E42C-935A-45BB-A0C5-37E5234D111B}\setup.exe" -runfromtemp -l0x0409 -removeonly
TOSHIBA Face Recognition-->MsiExec.exe /I{C730E42C-935A-45BB-A0C5-37E5234D111B}
TOSHIBA Hardware Setup-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{2883F6F5-0509-43F3-868C-D50330DD9DD3}\setup.exe" -l0x9
TOSHIBA Recovery Disc Creator-->MsiExec.exe /X{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}
Toshiba Registration-->MsiExec.exe /I{C53D16CC-E56F-47B8-906E-70AAF8EABB4F}
TOSHIBA Software Modem-->Tosmreg -U
TOSHIBA Speech System Applications-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{EE033C1F-443E-41EC-A0E2-559B539A4E4D}\Setup.exe" -l0x9
TOSHIBA Speech System SR Engine(U.S.) Version1.0-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{008D69EB-70FF-46AB-9C75-924620DF191A}\Setup.exe" -l0x9 UNINSTALL
TOSHIBA Speech System TTS Engine(U.S.) Version1.0-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{3FBF6F99-8EC6-41B4-8527-0A32241B5496}\Setup.exe" -l0x9
TOSHIBA Supervisor Password-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{4B1E87C3-00DE-4898-8E39-E390AAEF2391}\setup.exe" -l0x9
TOSHIBA Value Added Package-->C:\Program Files\InstallShield Installation Information\{FEDD27A0-B306-45EF-BF58-B527406B42C8}\setup.exe -runfromtemp -l0x0409
Update for Microsoft Office Outlook 2007 (KB952142)-->msiexec /package {91120000-0031-0000-0000-0000000FF1CE} /uninstall {4AD3A076-427C-491F-A5B7-7D1DE788A756}
Update for Office 2007 (KB934391)-->msiexec /package {91120000-002F-0000-0000-0000000FF1CE} /uninstall {B3091818-7C56-4C45-BE7D-CA23027A5EA5}
Update for Office 2007 (KB946691)-->msiexec /package {91120000-002F-0000-0000-0000000FF1CE} /uninstall {A420F522-7395-4872-9882-C591B4B92278}
Update for Office 2007 (KB946691)-->msiexec /package {91120000-0031-0000-0000-0000000FF1CE} /uninstall {A420F522-7395-4872-9882-C591B4B92278}
Update for Outlook 2007 Junk Email Filter (kb955433)-->msiexec /package {91120000-0031-0000-0000-0000000FF1CE} /uninstall {D9806966-6AA1-4B55-9528-6748E37CEE86}
Windows Live installer-->MsiExec.exe /X{A7E4ECCA-4A8E-4258-8EC8-2DCCF5B11320}
Windows Live Mail-->MsiExec.exe /I{184E7118-0295-43C4-B72C-1D54AA75AAF7}
Windows Live Messenger-->MsiExec.exe /X{508CE775-4BA4-4748-82DF-FE28DA9F03B0}
Windows Live Photo Gallery-->MsiExec.exe /X{2D4F6BE3-6FEF-4FE9-9D01-1406B220D08C}
Windows Live Sign-in Assistant-->MsiExec.exe /I{AFA4E5FD-ED70-4D92-99D0-162FD56DC986}
Windows Media Encoder 9 Series-->msiexec.exe /I {E38C00D0-A68B-4318-A8A6-F7D4B5B1DF0E}
Windows Media Encoder 9 Series-->MsiExec.exe /I{E38C00D0-A68B-4318-A8A6-F7D4B5B1DF0E}
ZoneAlarm-->C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe

======Security center information======

AV: AVG Anti-Virus Free
FW: ZoneAlarm Firewall
AS: AVG Anti-Virus Free (disabled)
AS: Windows Defender

======Environment variables======

"ComSpec"=%SystemRoot%\system32\cmd.exe
"FP_NO_HOST_CHECK"=NO
"OS"=Windows_NT
"Path"=C:\watcom-1.3\binnt;C:\watcom-1.3\binw;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;C:\Program Files\Microsoft SQL Server\90\Tools\binn\;C:\PROGRA~1\COMMON~1\ULEADS~1\MPEG;C:\Program Files\QuickTime\QTSystem\
"PATHEXT"=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
"PROCESSOR_ARCHITECTURE"=x86
"TEMP"=%SystemRoot%\TEMP
"TMP"=%SystemRoot%\TEMP
"USERNAME"=SYSTEM
"windir"=%SystemRoot%
"PROCESSOR_LEVEL"=6
"PROCESSOR_IDENTIFIER"=x86 Family 6 Model 15 Stepping 13, GenuineIntel
"PROCESSOR_REVISION"=0f0d
"NUMBER_OF_PROCESSORS"=2
"TRACE_FORMAT_SEARCH_PATH"=\\NTREL202.ntdev.corp.microsoft.com\4F18C3A5-CA09-4DBD-B6FC-219FDD4C6BE0\TraceFormat
"DFSTRACINGON"=FALSE
"configsetroot"=%SystemRoot%\ConfigSetRoot
"CLASSPATH"=.;C:\Program Files\Java\jre1.6.0_07\lib\ext\QTJava.zip
"QTJAVA"=C:\Program Files\Java\jre1.6.0_07\lib\ext\QTJava.zip
"KMP_DUPLICATE_LIB_OK"=TRUE
"WATCOM"=C:\watcom-1.3
"tvdumpflags"=8

-----------------EOF-----------------

#6 Grinler

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    Lawrence Abrams


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Posted 11 November 2008 - 09:31 AM

Log is completely clean. What specific problems are you currently having?

#7 tdrolin

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Posted 11 November 2008 - 04:19 PM

the problem was originally that norton 360 would not install completely for some reason after a conversion and web help from them, they declared that we had a virus that would not allow their product to install properly and that they could not remove it (or would not) but there was a trail version of their software on this computer when we bought it and we removed it when we bought 360 and installed the new 360 and thats when the problem started. they ran their removal tool and the new product still would not install properly, so i removed it completelyand tried some other products, with the help of this site (i thank you),and i turned to you to help with this problem. that is the story in a nut shell, i assumed all along that it was clean but i could never get the 360 to install properly

tdrolin

#8 Grinler

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Posted 11 November 2008 - 09:00 PM

Unfortunately, problems erasing Norton are commonplace.

Norton is not something I am that familiar with . What i suggest is that you post your problem regarding Norton here:

AntiVirus, Firewall and Privacy Products and Protection Methods

People in that forum will be knowledgeable in terms of norton.

All I can say is that your log looks clean.

#9 tdrolin

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Posted 11 November 2008 - 11:05 PM

thanks very much i will, i feel much better about it already, thanks again take care

tdrolin




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