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disabled devices


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#1 mugsy116

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Posted 19 October 2008 - 05:20 PM

Just went through a tough time with a win32.agent.pz virus, finally removed it and according to spybot and panda everything is working with a few exceptions. This virus disabled quite a few devices. Most were able to get back online by uninstalling and then reinstalling using the add hardware option. While i was uninstalling and attempting to reinstall i deleted audio codecs, legacy audio drivers, legacy video capture devices, media control devices and video codecs. this is a gateway system so using their website I retrieved the drivers for video , audio, and fax modem. Video graphics are working fine, yet I still have no audio device displayed in the control panel. The fax modem is displaying disabled in device manager. A gateway chat tech says the only answer is to reinstall windows, which i really dont want to do at this point. Can somebody please help???

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#2 Sneakycyber

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Posted 19 October 2008 - 05:24 PM

What model gateway do you have?
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#3 mugsy116

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Posted 19 October 2008 - 05:28 PM

thanks for getting back so quickly. its a 5310 desktop

#4 Sneakycyber

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Posted 19 October 2008 - 05:30 PM

Does it have Windows media center or xp? and does it have the high definition audio?
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#5 mugsy116

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Posted 19 October 2008 - 05:33 PM

its xp home. i looked inside the computer and didnt see a sound card, its most likely integrated into the board. the audio drivers are for hd real tek5136. and on start up i get a prompt to install software for Microsoft UAA Bus Driver for High Definition Audio, which I cant locate

#6 Sneakycyber

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Posted 19 October 2008 - 05:35 PM

Try this one.
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#7 mugsy116

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Posted 19 October 2008 - 06:42 PM

Thanks for the direction, it took quite a while to download due to a slow connection with the mirror. I installed to the desktop, installed the real tek hi definition rebooted and received the same message. I cant get it to work for me.




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