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Scanning for viruses


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#1 Thelonius

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Posted 19 October 2008 - 11:35 AM

I've gotten the BSOD with this stop message and code:

STOP: c000021a {Fatal System Error}
The Windows Logon Process system process terminated unexpectedly with a status of 0x00000000 (0x00000000 0x00000000).
The System has been shut down.

and I also can't boot my laptop regularly, in safe mode, nor in the "last good settings" mode. I believe it has to do with malware associated with that antivirus xp 2008 or antivirus 2009 spyware that's been going around (which I think it was Vundo or Virtumone or something like that). I got a lot of that spyware off the computer, but I couldn't get my Windows Automatic Update to work, even after that. A couple days later I get the BSOD.

..... or you'll have to use a boot disk that has an updated antivirus program on it.

(my post was moved to a new topic, so this quote was from another forum)

Exactly how would you boot the computer with the program? Does it have to be a program that's already on it? Also, is it dangerous to boot Windows in the "Disable automatic restart on system failure" mode? Because if that worked, I can try and use anti-spyware programs again, including getting a new HJT log, and possibly looking at the event log.

Edited by Thelonius, 19 October 2008 - 06:21 PM.


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#2 garmanma

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Posted 19 October 2008 - 06:14 PM

I'm assuming this was split from another topic. Can you give us a brief description of what the problem is
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#3 Thelonius

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Posted 19 October 2008 - 06:18 PM

Ok, yeah, I just edited it. Does my edit answer your question some? The main thing I want to know is if it's dangerous to boot it in "Disable automatic restart on system failure" mode, since I can't do safe mode?

#4 Budapest

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Posted 19 October 2008 - 06:23 PM

Try this to see if it will get your computer to boot.

Insert the Windows XP CD into the CD drive, and then restart the computer. Click to select any options that are required to start the computer from the CD drive if you are prompted. When the "Welcome to Setup" screen appears, press R to start the Recovery Console. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the Recovery Console. When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.

Type: chkdsk /r

It's important to have a space before the "/".

To exit the Recovery Console and restart the computer, type exit at the command prompt, and then press ENTER.
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#5 garmanma

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Posted 19 October 2008 - 06:36 PM

You have a HJT log in misplaced logs and also an active log in the HJT forum. While a log is active you are not supposed to make any changes without the supervision of a HJT team member. Do you wish those logs to be removed and to continue here?
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why won't my laptop work?

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#6 Thelonius

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Posted 19 October 2008 - 06:37 PM

Yeah, see, with this Dell laptop, no installation CD came with it. They put all that stuff, the manual, etc., onto the computer. So, of course, I can't access that.

#7 garmanma

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Posted 19 October 2008 - 06:38 PM

The main thing I want to know is if it's dangerous to boot it in "Disable automatic restart on system failure" mode, since I can't do safe mode?

No
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why won't my laptop work?

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#8 Thelonius

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Posted 19 October 2008 - 06:46 PM

You have a HJT log in misplaced logs and also an active log in the HJT forum. While a log is active you are not supposed to make any changes without the supervision of a HJT team member. Do you wish those logs to be removed and to continue here?


Well, the thing is, is that I don't have a current log to give, because I can't boot the laptop, so I don't really know if I was supposed to post in either of those forums. It didn't make sense me to put it in the HJT forum, which is why I originally posted it in the "Am I infected" forum, because I don't have a new log to be analyzed. So, I'm just trying to find any help I can. If it makes sense to delete those topics until I can get a new HJT log, then yes, you can remove them.

Right now, I think I'm going to try to boot without the automatic restart, and work my way from there.

#9 garmanma

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Posted 19 October 2008 - 07:08 PM

Yeah, see, with this Dell laptop, no installation CD came with it. They put all that stuff, the manual, etc., onto the computer. So, of course, I can't access that.


You can contact Dell and after proof of ownership they will provide you with a replacement set. The last time I did this, it was free
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#10 Thelonius

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Posted 19 October 2008 - 07:14 PM

Well, I guess I'm going to have to try and order the CD, because it wouldn't boot in the "Disable automatic restart on system failure" mode either. I still got the BSOD. Any other suggestions?

#11 Budapest

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Posted 19 October 2008 - 07:17 PM

You can create your own Recovery Console CD with this file:

http://www.thecomputerparamedic.com/files/rc.iso
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#12 garmanma

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Posted 19 October 2008 - 07:17 PM

At the bottom of this page is a link to order the disk
http://support.dell.com/support/topics/glo...ng=en&cs=#7
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#13 Thelonius

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Posted 22 October 2008 - 11:22 AM

Hope you guys are still watching this topic, I appreciate the help.

You can create your own Recovery Console CD with this file:

http://www.thecomputerparamedic.com/files/rc.iso


Don't I need to change the boot settings so that it boots from the CD-ROM, or something like that, in order to launch Recover Console?

#14 garmanma

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Posted 22 October 2008 - 11:47 AM

Don't I need to change the boot settings so that it boots from the CD-ROM, or something like that, in order to launch Recover Console?

You can also use the recovery partition
http://support.dell.com/support/topics/glo...toggle=&dl=
Mark
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#15 Thelonius

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Posted 22 October 2008 - 12:20 PM

I'm thinking that I probably am going to have to take this into professionals (who I know rip you off, but....), because I was looking at the instructions for how to use the Recover Console (http://support.microsoft.com/kb/307654), and it seems a bit too advanced for me. The commands fixmbr and fixboot seem to apply to me, but I don't want to possibly ruin the partitions as the warnings state there.

Edit: Ok, sorry, I just re-read a post above and it says to use chkdsk /r, which doesn't seem to have the same warnings as the commands above. Guess I will try that.

Edited by Thelonius, 22 October 2008 - 12:31 PM.





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