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maybe infected, but can't run any of the suggested fixes


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9 replies to this topic

#1 dhenry555

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Posted 19 October 2008 - 12:55 PM

I think my computer, a Dell Dimension E520 runing Vista Home Premium, is infected. When starting Windows it gets into a loop of (1) "Windows host process (rundll32) has stopped working" then (2) "windows explorer has stopped working" ; (3) "Windows explorer is restarting" and it repeats.

This seems to be the same problem as this post: http://www.bleepingcomputer.com/forums/ind...amp;hl=rundll32


I can't keep any windows open long enough to load and run the various programs suggested by BC. Any suggestions??

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#2 Maniac

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Posted 19 October 2008 - 01:00 PM

Please provide a log file of ESET SysInspector:

Download ESET SysInspector
http://www.eset.com/download/sysinspector.php

- Start program through the SysInspector.exe
The program will collect information about the situation on your machine.
- When "inspector" is ready and log file - generated, select File> Save Log
- Confirm their wish

Choose to save the file somewhere and then use the forum option to attach that file to your comments.


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#3 dhenry555

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Posted 19 October 2008 - 01:48 PM

I have the file, but can't find the attachment option in the forum

#4 Maniac

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Posted 20 October 2008 - 07:10 AM

Try this: Upload on http://4storing.com/ (when you open the page, click on the Great Britain flag to open the page in English), then give me the link.
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#5 dhenry555

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Posted 20 October 2008 - 07:30 AM

File is uploaded. Here is the link:

http://4storing.com/rypwi/4729862132605157...cd0ac170df.html

#6 Maniac

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Posted 20 October 2008 - 08:20 AM

I show the following error:

The file is temporarily unavailable.

Please try again later..


Are you sure you did everything right?

If there is any problem, please attach it in a convenient place for you and give me a link to download it.
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#7 dhenry555

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Posted 20 October 2008 - 08:41 AM

I'm away from the computer now, so I will try later. Thanks for your patience.

#8 dhenry555

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Posted 20 October 2008 - 08:25 PM

here is the file.

http://www.4shared.com/file/67729833/f4c8c...81019-1412.html

#9 boopme

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Posted 20 October 2008 - 11:08 PM

Hello please run an MBAM scan and post the log,thank you.

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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#10 dhenry555

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Posted 22 October 2008 - 06:49 AM

Malwarebytes' Anti-Malware 1.29
Database version: 1305
Windows 6.0.6001 Service Pack 1

10/22/2008 7:47:54 AM
mbam-log-2008-10-22 (07-47-54).txt

Scan type: Quick Scan
Objects scanned: 50879
Time elapsed: 7 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\EZVideo (Trojan.DNSChanger) -> Quarantined and deleted successfully.

Files Infected:
(No malicious items detected)




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