OverRunMama, calm down ....
it'll be better.
The display drivers are probably what ya' need.
The formating wipes all data.
Including the little software programs we call drivers.
Drivers "adapt" the OS (operating system) to use the individual hardware.
OK, they're gone, so the OS tries to find 'em in it's huge files of stuff (sorta generic)
that make the OS big in file count, low in what it uses on a regular basis.
It fails, but will give you it's "best shot". So you get not loss of pixels,
but really you lose "range of available screen resolutions" and
Those choices are extended for you, and you were used to them being available,
by way of two things, actually.
1. The driver files.
2. The video "chipset". The video hardware is either "built-in" to the mainboard (called integral or embedded or onboard) or it is the job of a video card. Cards are add-ons that plug into (at right angles) the motherboard.
So here it is.
If your onboard video is without the right drivers, Dell should be able to fix ya' up with the right files.
If (and only if) you didn't reformat. They rely on you having a "no touch part of the hard drive" policy 'cause thats where they put the OS "backup" or "restore files".
Reformat the whole drive, they're gone.
So what do ya if you wipe the whole thing to load the way a person who has a windows OS CD does it?
I'd say make it simple.
Buy a $50.00 video card, plug it in to where it can go.
(thats called the AGP slot) Advanced Graphic Port and enjoy three easy things.
1. A better bunch of controls for the monitor
2. A fresh set of files on a CD to drive it with, with nice instructions.
3. A reduction of the system use of RAM, 'cause the video card will
subtract from the "drain" on your available RAM equal to the amount of RAM it has.
If that don't work, use a video card that plugs into any available PCI slot.
Not quite as "close to the processor" and so not exactly the ideal place to put it, but they sell them, cheaper, and they'll work.
Any of this kinda thinking mentioned over the phone at Dell?
Let us know exact make/model number of your PC.
The monitor, too.
Sometimes companies just can't put the words right when it meanss something about a warrenty or you spending dollars at somebody else's store, IMHO.