Posted 18 October 2008 - 09:42 PM
Iam dealing with a gateway computer with XP home that has suspected virus problems. In an effort to address them I ran adaware 2008 no infections were detected, same result running stinger. the real issue came when I tried to install the Panda anti virus. I was prompted to uninstall Mcafee, but that is not happening. The main issue is the Mcafee security center page is blank. same thing when it goes to the mcafee uninstaller. I cant delete mcafee from the add/remove programs or manually delete the files in explorer. I am trying to do this in safe mode, with system restore turned off, and being disconnected to the internet. Also cant use the windows search feature. the page comes up with the animated dog, but nothing else, no search boxes or options are visible down the left side of the page, just a blue background. but thats another set of problems. any direction would be greatly appreciated.