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Disc drives are not working.


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16 replies to this topic

#1 ChaDMcBaDD

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Posted 18 October 2008 - 07:26 PM

i have two cd-rom disc drives. one of them is a burner.

im not sure why but suddenly they just stopped. i dont get it! i download cds all the time. my itunes has 1500 songs for the love of god.

they can still open and close, and they still try to read the disc for a few seconds, but then stop and nothing comes up on the computer.

either drive does not show up in 'my computer', only my documents and c hard drive is there.. there is no 'cd-rom/dvd rom' entry in the device manager.

i opened up my computer and unplugged the wires from both of them, and checked it out, then plugged the wires back in. it seemed fine.

i went to set-up utility (f2 at start up) and found this:

primary hard drive 0 - hard drive
primary hard drive 1 - off
secondary drive 0- off
secondary drive 1 - off

does that have anything to do with it???

thank you in advance to anyone who reads this and helps me.

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#2 garmanma

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Posted 18 October 2008 - 08:59 PM

Give this a shot:
http://support.microsoft.com/?scid=kb%3Ben...p;x=12&y=13

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#3 mme

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Posted 18 October 2008 - 09:04 PM

in the device manager
at the top
click on view
show hidden devices
locate your driver in the gray triangle
right click on it see if enabled

or go to services
in control panel
under administator tools
scroll down to your programs
right click and restart the program


as for cdrive showing up in my documents
im not sure about that one

#4 ChaDMcBaDD

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Posted 18 October 2008 - 11:04 PM

ok so i uninstalled roxio's easy cd creator 5, and deleted the upper and lower files described in the link.

now what?


and mme, the i couldnt find my disc drives anywhere in the two locations. the grey boxes did not have it listed there, and i couldnt find it in the list of programs either.

#5 ChaDMcBaDD

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Posted 18 October 2008 - 11:15 PM

also are you sure it has nothing to do with the set-up utility info i gave u?

#6 ChaDMcBaDD

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Posted 19 October 2008 - 02:16 PM

anybody???

#7 hamluis

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Posted 19 October 2008 - 02:30 PM

Do the drives show up in the BIOS?

Do they now appear in My Computer? Disk management?

If so, have you tried burning/reading anything since the changes took place?

Louis

#8 ChaDMcBaDD

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Posted 21 October 2008 - 12:42 PM

ham its the same exact situtation still.

nothing has changed.

btw i think im gonna try to 'add hardware' from the control panel, manually.

#9 hamluis

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Posted 21 October 2008 - 01:31 PM

My experience is...if a drive receives power, it will show up in the BIOS, whether XP sees/recognizes it or not.

But your first post indicates that neither drive is reflected in the BIOS.

I'd say that they are connected improperly or are dead...but you say they still show signs of receiving power.

I don't know...

I suppose that I would move the drives to another system for testing...if they work on a different system, it's something with your system.

Or, alternatively, try a different drive with your system.

Louis

#10 ChaDMcBaDD

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Posted 21 October 2008 - 06:58 PM

yes they have power. they open and close and read the discs. but they arent installed or connected to my computer in anyway. i had the vundo malware, and thats when this problem began. i believe i accidently deleted this file called cdr4xxp.exe or something along those lines. maybe cd4rxxp. cant remember.

also, whats a BIOS?

nvm im just gonna go google it.

#11 ChaDMcBaDD

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Posted 22 October 2008 - 10:24 PM

ok so i took my drives out. they are:

samsung sw-240

lite-on i.t. corp LTN-496S

i tried installing them manually from 'add hardware'. neither of these drives were on the list.

im pretty pissed. could my IRQ's be messed up?

edit: i also just found and used 'CD Gone'. also should i try turning any secondary drives on in set-up utility? no one yet has commented on that.

Edited by ChaDMcBaDD, 22 October 2008 - 10:42 PM.


#12 dc3

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Posted 22 October 2008 - 10:44 PM

Have you tried a different IDE cable?

BIOS is a acronym for basic input/output system, the built-in software that determines what a computer can do without accessing programs from a disk. On PCs, the BIOS contains all the code required to control the keyboard, display screen, disk drives, serial communications, and a number of miscellaneous functions.

http://www.webopedia.com/TERM/B/BIOS.html

This BIOS is stored in a IC on the motherboard and is powered by a lithium battery so that its setting will remain after the power is turned of of the computer. Without the BIOS, you computer is only a door stop.

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#13 ChaDMcBaDD

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Posted 22 October 2008 - 11:13 PM

where would i get a different IDE cable? and out of all things possible, you think that could be it?

also ive forgot to mention something.

the top drive, which would be lite-on i.t. corp LTN-496S, sometimes has the light on and it wont open.

sometimes i start up the computer and the light is off and i can open it.

#14 dc3

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Posted 22 October 2008 - 11:35 PM

Yes, a bad IDE data cable could cause this, or a lose connection of one as well. Since you haven't indicated what country you are from I'm not sure where to suggest that you purchase a IDE cable.

Are you using the button on the front to open the tray or are you using the mouse to open it? If you are using the button on the front the drive could be failing.

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#15 ChaDMcBaDD

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Posted 23 October 2008 - 12:05 AM

im from the us, st.louis to be exact. the computer is a dell.

i cant use the mouse to open it.....neither of the 2 drives are on the computer at all.

and like i said, sometimes when i turn the computer on the light stays on and when i press the button it wont open.

but sometimes i start up the computer and the light is off and i can open it up, and i can put in a cd and it will attempt to read it, but the computer doesnt recongnize it at all.

im not sure why the light is on and off at different times.




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