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Gmail Hjacking..HELP


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#1 txgrammy6217

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Posted 18 October 2008 - 12:20 PM

Good Day...
I have been hijacked/breeched/taken down by Gmail.
It has made my laptop a door stop!
I can't run any scans.
I've tried Spyware Dr, AVG Internet Security, Adware2008, TrojanHunter, winows defender.
My desktop comes up finding nothing.
My laptop locks up with any scan.
Can anyone help me recover from this Gmail madness.
I would be greatly appreciative.
Thank you,
txgrammy6217 :thumbsup:

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#2 rigel

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Posted 18 October 2008 - 06:26 PM

Hi txgrammy6217,

Welcome to BleepingComputer :thumbsup:

Let's start with this procedure:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 rigel

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Posted 18 October 2008 - 06:27 PM

Part II - If that will not work please try

Please run the F-Secure Online Scanner
Note: This Scanner is for Internet Explorer Only!
Follow the Instruction here for installation.
Accept the License Agreement.
Once the ActiveX installs,Click Full System Scan
Once the download completes, the scan will begin automatically.
The scan will take some time to finish, so please be patient.
When the scan completes, click the Automatic cleaning (recommended) button.
Click the Show Report button and Copy&Paste the entire report in your next reply.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#4 Orange Blossom

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Posted 18 October 2008 - 07:42 PM

Hello txgrammy6217,

I see that you have an HJT log posted here: http://www.bleepingcomputer.com/forums/topic175149.html

We do not allow more than one topic for the same computer and the same issue as this causes confusion, and in this case may make the disinfection process more difficult.

This leaves you with a choice:

1) Have this thread reopened and the HiJack This log topic deleted

OR

2) Keep this thread closed and wait for assistance in the HiJack This log forum. Please note that that forum is VERY busy.

Please send a Private Message to Rigel or myself indicating your choice.

Assuming you wish assistance in the HiJack This forum, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#5 Orange Blossom

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Posted 19 October 2008 - 03:13 PM

Thread reopened and HiJack This log deleted at txgrammy6217's request.

txgrammy6217, please post the logs Rigel requested. :flowers:

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#6 txgrammy6217

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Posted 19 October 2008 - 04:12 PM

My MALWAREBYTE scan results:

Malwarebytes' Anti-Malware 1.29
Database version: 1286
Windows 6.0.6001 Service Pack 1

10/18/2008 7:11:03 PM
mbam-log-2008-10-18 (19-11-03).txt

Scan type: Quick Scan
Objects scanned: 44566
Time elapsed: 5 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


The F-Secure also came up with no items detected.
I am currently running Kaspersky full scan.
I will post those results when it is finished.
It's slow going.
Thank you so much for all your assistance.
Grammy :thumbsup:

#7 rigel

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Posted 19 October 2008 - 04:24 PM

You're welcome Grammy. Glad we could help!

Edited by rigel, 19 October 2008 - 04:24 PM.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#8 txgrammy6217

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Posted 19 October 2008 - 04:54 PM

Thank you so much.
I just finished running Kaspersky full scan and it came up with no infections and no suspicious files.
So that's all so far saying I'm clean. A group of very close friends picked up huge problems from Gmail.
That was why I started this as I have used Gmail and Google searches almost exclusively.
Am I to assume I am not infected or that it just hasn't been found yet?
Two ladies became infected after receiving an email from me so I assumed it was me.
What do you make of this rigel?
Also..I'm glad to be back. While moved to another thread I continued to run the scans
you suggested.

So...do I assume I'm the one who didn't get the problem or that we just haven't found it yet.
Thank you so much.
Have a good evening. I totally appreciate all the help.
grammy :thumbsup:

#9 rigel

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Posted 19 October 2008 - 07:59 PM

Two ladies became infected after receiving an email from me so I assumed it was me.
What do you make of this rigel?

Certain infections can be spread over e-mail. Generally an attachment has to be opened, or a link clicked, in order to infect you. Do you know if this is the case?

So...do I assume I'm the one who didn't get the problem or that we just haven't found it yet.

No let's spend an extra few moments to be sure. The scanners we have run are good, but it never hurts to look deeper.


Lets see if anything is left out there.

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#10 txgrammy6217

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Posted 20 October 2008 - 08:34 AM

I ran SuperAntiSpyware first thing this AM.
The results are below:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/20/2008 at 08:09 AM

Application Version : 4.21.1004

Core Rules Database Version : 3602
Trace Rules Database Version: 1588

Scan type : Quick Scan
Total Scan Time : 00:18:26

Memory items scanned : 301
Memory threats detected : 0
Registry items scanned : 477
Registry threats detected : 0
File items scanned : 17780
File threats detected : 0

Are we going to declare me clean?
When I said I infected two friends....
My Gmail went crazy and sent an infection to everyone in my address book.
I don't understand why this computer comes up blessedly clean when
my Gmail sent out this letter to my entire mailbox.
But...I am coming up clean every time...phew!!!
I do sincerely appreciate all your assistance and patience.
If there is more I should do, just let me know.
If we are declaring me clean...praise the higher power!
THANK YOU!!! I appreciate everything.

#11 rigel

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Posted 20 October 2008 - 07:43 PM

I think we can declare you clean. I don't know what is going on with Gmail.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.

I would uninstall SuperAntispyware. It can cause delays in booting. Past that...
Safe Surfing!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#12 rigel

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Posted 20 October 2008 - 07:52 PM

part II... Just in case your Gmail account was compromised, I would change the password on your account.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#13 rigel

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Posted 20 October 2008 - 09:57 PM

Hi Grammy,

Forgive the multiple posts. You may wish to review this topic as well.

Google Gmail, for example, is vulnerable to a frame injection attack that could be used to phish login credentials from Google users.


Credit to Orange Blossom for pointing it out :thumbsup:

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#14 txgrammy6217

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Posted 21 October 2008 - 08:21 AM

Ran the restore and the diskclean.
All went smothly.
I'm off to read orange blossom's topic on the Google thing.
Thank you so much for your assistance and time.
You do quite a service helping us out.
It is so appeciated.
THANK YOU!! :thumbsup:
Have a lovely day.
Grammy




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