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Blue Screen Fatal Error


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#1 Help Me 101

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Posted 18 October 2008 - 10:45 AM

Well, my computer has a blue screen! Again! But this time it say's "Fatal Error" on it. I kinda had problems with IE7 because it wouldn't let me click on image links, etc. So I had done System Restore, Installed IE8, Uninstalled IE8 and Undone the System Restore.

After that, everything worked fine (IE7 still wont let me click on image links) but now, everytime I turn it on this message comes up and wont even let me log in even in Safe Mode:

STOP: c000021a {Fatal System Error}
The windows logon Process System Process terminated unexpectedly with a status of 0x00000000
(0x00000000 0x00000000)
The system has been shut down.

Please Help. Thanks in advance

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#2 cryptodan

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Posted 18 October 2008 - 12:37 PM

According to all the google searches I have done, your computer is infected with some nasty malware.

#3 hamluis

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Posted 18 October 2008 - 02:39 PM

Other ideas at http://www.eggheadcafe.com/software/aspnet...-causes-st.aspx

Louis

#4 Zllio

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Posted 18 October 2008 - 03:40 PM

What operating system are you using? Microsoft writes this about that particular error: http://support.microsoft.com/kb/317189

#5 Help Me 101

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Posted 18 October 2008 - 05:09 PM

^I'm using Windows XP Home Edition.

The links you gave me are similar but one of the codes are different to my one.

Will a Recovery Console work?

#6 Zllio

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Posted 19 October 2008 - 08:45 AM

According to all the google searches I have done, your computer is infected with some nasty malware.


What did you find?


Will a Recovery Console work?


In the link hamluis posted to you, it recommends using the recovery console, so yes, it would certainly be a good step to try this.

#7 usasma

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Posted 19 October 2008 - 09:25 AM

FWIW - I've also seen this error when an infected system is updated with Windows Update. Then you have to remove the virus, then figure out which update to remove.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 Help Me 101

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Posted 19 October 2008 - 11:13 AM

^I just finished doing the Recovery Console but it didn't work :thumbsup: The blue screen still comes up.

I also think its something to do with either Windows Update/System Restore. That's the last two activities I did before the computer got an error. But how do I get rid of the virus or undo the windows update since I can't log on?

Thanks again in advance :D

#9 usasma

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Posted 19 October 2008 - 11:17 AM

Removing the virus will involve cleaning the hard drive of viruses. To do this, you'll either have to slave the drive to another computer (one that has an updated antivirus) or you'll have to use a boot disk that has an updated antivirus program on it.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 cryptodan

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Posted 19 October 2008 - 11:20 AM

According to all the google searches I have done, your computer is infected with some nasty malware.


What did you find?


I found a lot of forums with HiJack This Logs, ComboFix Logs, SmithFraudFix Logs, and what not.

#11 Help Me 101

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Posted 19 October 2008 - 11:38 AM

Removing the virus will involve cleaning the hard drive of viruses. To do this, you'll either have to slave the drive to another computer (one that has an updated antivirus) or you'll have to use a boot disk that has an updated antivirus program on it.


Can you please tell me how to use a boot disk thing?

#12 Help Me 101

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Posted 20 October 2008 - 12:37 PM

Just putting this thread up :thumbsup:

#13 usasma

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Posted 23 October 2008 - 09:59 AM

This will give you a start with boot disks: http://www.google.com/search?hl=en&cli...amp;btnG=Search
You'll have to find one that has the ability to run a virus scanner.

Otherwise, I'd strongly suggest that you post over in the Am I Infected forum (where the malware experts hang out) for further tips: http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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