I have a serious infection, I suspect from someone (not me) opening something they shouldn't in an email. Since then I have had the bogus popup saying:
"Your computer is infected! Windows has detected spyware infection! It is recommended to use special anti-spyware tools to "pervent" data loss. Windows will now download and install the most up-to-date antispyware for you. click here to protect your computer from spyware!"
Since then my firewall and allsorts refuse to work as they should. I can't update my Norton AV as the LiveUpdate files have been damaged by the virus and a scan caught nothing. SpyBot S & D won't run at all. I went to Trend Micro to run a scan and it found Brastk.exe and various other virii and trojans etc - Trend then failed to remove anything at all and just hung on me until IE froze then closed itself down. I can't install the TrendMicro scanning tool I downloaded as I get a message saying "Windows Installer Service could not be accessed." I can't find any online virus scan/removal tools that will work in my preferred browser Firefox due to ActiveX issues.
I ran a search for the virii found and came across your wonderful site and extremely helpful guide and tool - herein lies my latest problems - I can't print out the guides as suggested and ComboFix will go to the "run" screen then nothing happens. I'm loathe to reboot to see if that will fix some of the current issues for fear of spreading the infection even further and doing irreparable damage.
I'm almost at the point of giving up and reformatting the C Drive!!
Please can someone help me.
EDIT: My apologies - in my desperation I've posted this to the wrong Section
Edited by Vampy, 16 October 2008 - 10:00 AM.