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ComboFix won't run


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#1 Vampy

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Posted 16 October 2008 - 09:57 AM

Hello - I hope someone can help as I'm getting desperate here, I've tried everything and nothing works

I have a serious infection, I suspect from someone (not me) opening something they shouldn't in an email. Since then I have had the bogus popup saying:

"Your computer is infected! Windows has detected spyware infection! It is recommended to use special anti-spyware tools to "pervent" data loss. Windows will now download and install the most up-to-date antispyware for you. click here to protect your computer from spyware!"

Since then my firewall and allsorts refuse to work as they should. I can't update my Norton AV as the LiveUpdate files have been damaged by the virus and a scan caught nothing. SpyBot S & D won't run at all. I went to Trend Micro to run a scan and it found Brastk.exe and various other virii and trojans etc - Trend then failed to remove anything at all and just hung on me until IE froze then closed itself down. I can't install the TrendMicro scanning tool I downloaded as I get a message saying "Windows Installer Service could not be accessed." I can't find any online virus scan/removal tools that will work in my preferred browser Firefox due to ActiveX issues.

I ran a search for the virii found and came across your wonderful site and extremely helpful guide and tool - herein lies my latest problems - I can't print out the guides as suggested and ComboFix will go to the "run" screen then nothing happens. I'm loathe to reboot to see if that will fix some of the current issues for fear of spreading the infection even further and doing irreparable damage.

I'm almost at the point of giving up and reformatting the C Drive!!

Please can someone help me.


EDIT: My apologies - in my desperation I've posted this to the wrong Section

Edited by Vampy, 16 October 2008 - 10:00 AM.


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#2 iisjman07

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Posted 16 October 2008 - 10:12 AM

Okay, first things first. On a clean computer download MalwareBytes AntiMalware and its updates from here:
http://www.malwarebytes.org/mbam.php
Install the program and updates and run a full scan. When finished IMMEDIATELY restart.

Then download SUPERantispyware free edition from here:
http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE
Update it, then run a quick scan (a full scan will take a very long time)

#3 Vampy

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Posted 16 October 2008 - 10:41 AM

My computer isn't clean, but it's the only one I have - I've managed to download and install Malwarebytes, the first thing to actually work since this all started and am now in the process of running a scan, so far it's found 20 infected files:(

I've copied the other URL you gave me and as you say once Malware is complete I'll reboot then download, update and run it

Thank you so much for replying so quickly and helpfully - I'll keep you informed


EDIT - I ran MalwareBytes and it worked a charm - tried to run SuperAntiSpyware, it installed and started to run but keeps freezing my whole computer after about 16 minutes - do you have a solution to this - I'd lke to use it as it says it's found things and I want to remove them

Edited by Vampy, 16 October 2008 - 06:57 PM.


#4 Vampy

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Posted 17 October 2008 - 02:15 AM

Any suggestions as to why SAS freezes my computer and if there is any way I can fix this please?

#5 ruby1

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Posted 17 October 2008 - 07:57 AM

Your thread title says you tried to run ComboFix?Please dont unless a Malaware Expert asks you to

Can you post the log report from the malawarebytes program for the team to examine and maybe run a fresh scan with these instructions

http://www.bleepingcomputer.com/forums/ind...st&p=959453

and try the superantispyware again with this guidance

http://www.bleepingcomputer.com/forums/ind...st&p=959604 :thumbsup:

#6 Vampy

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Posted 19 October 2008 - 02:37 AM

Thank you - that did it - I ran SUPERAntiSpyware in safe mode after Malwarebytes failed to remove everything, and SAS removed over 300 more threats!!

#7 quietman7

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Posted 20 October 2008 - 11:30 AM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:
• "Simple and easy ways to keep your computer safe".
• "How did I get infected?, With steps so it does not happen again!".
• "Hardening Windows Security - Part 1 & Part 2".
• "IE Recommended Minimal Security Settings" - "How to Secure Your Web Browser".

• Avoid gaming sites, underground web pages, pirated software sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.
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