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Office XP "Unknown Error"


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#1 penguin88

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Posted 16 October 2008 - 12:25 AM

My Outlook is locked up and I keep getting the above message each time I try to Send, Receive, use Contacts or Calendar. The Microsoft site recognized the problem and recommended downloading the latest Service Pack (Office XP SP3). I did this and nothing has changed. Same problems persist!

Any help would be greatly appreciated.....?

Thanks, David

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#2 hamluis

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Posted 16 October 2008 - 07:57 AM

Hi :thumbsup:.

Did you try uninstalling Office XP...and then reinstalling? Same question just for Outlook?

Did you try repairing Outlook?

Louis

#3 penguin88

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Posted 16 October 2008 - 11:47 AM

Hi :thumbsup:.

Did you try uninstalling Office XP...and then reinstalling? Same question just for Outlook?

Did you try repairing Outlook?

Louis


Hi Louis

No to both your questions. I'm a 70 year old 'technopeasant' and the thought of either of the above steps scares the s--t out of me. Are they easy to do or should I take my computer to some place like Best Buy for attention?

Appreciate your response.

David

#4 usasma

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Posted 16 October 2008 - 12:24 PM

Do you have the Office CD(s) and the product key? If so, then we can walk you through the repair or reinstallation.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 penguin88

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Posted 16 October 2008 - 02:23 PM

Do you have the Office CD(s) and the product key? If so, then we can walk you through the repair or reinstallation.


Yes, have the CDs for Office XP Professional and Product Key.

#6 hamluis

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Posted 16 October 2008 - 03:39 PM

Take a look...be sure to follow the instructions that pertain only to your current installed operating system.

FWIW: I'm a 62-year-old user who has managed to grasp a few concepts :thumbsup:.

Just follow the road for XP and let's see if it helps.

Louis

#7 usasma

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Posted 16 October 2008 - 04:22 PM

Open up Outlook and go to the Help menu.
There should be a choice for "Detect and repair"
Click on that and follow the prompts to let it repair your Outlook.

Let us know what happens!
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 penguin88

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Posted 16 October 2008 - 06:46 PM

Open up Outlook and go to the Help menu.
There should be a choice for "Detect and repair"
Click on that and follow the prompts to let it repair your Outlook.

Let us know what happens!


It went through the process of configuring Office XP Pro and finished by saying the Office XP Pro Setup was completed successfully. Next step?

#9 hamluis

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Posted 16 October 2008 - 07:26 PM

One guide, http://support.microsoft.com/kb/822238

Louis

#10 penguin88

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Posted 16 October 2008 - 07:45 PM

One guide, http://support.microsoft.com/kb/822238

Louis


Thanks Louis, did all that and got the response mentioned in my reply above. Not sure where to go next.....?

#11 hamluis

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Posted 16 October 2008 - 08:24 PM

That should mean that the repair is complete.

Try your programs and see if they work properly now, please :thumbsup:.

Louis

#12 penguin88

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Posted 16 October 2008 - 09:30 PM

That should mean that the repair is complete.

Try your programs and see if they work properly now, please :thumbsup:.

Louis


Unfortunately, nothing has changed. Cannot download messages from my ISP, add or change appointments in Calendar or do anything in Contacts. Everything is frozen up! Anyone have any other suggestions?

#13 hillbillygreek

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Posted 16 October 2008 - 10:21 PM

Right click on Deleted Items & choose Empty "Deleted Items" Folder.

If that does not solve it,, you may have to create a new .pst file.

Link>> How to create a new personal folders (.pst) file in Outlook 2002

#14 penguin88

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Posted 17 October 2008 - 08:35 AM

Right click on Deleted Items & choose Empty "Deleted Items" Folder.

If that does not solve it,, you may have to create a new .pst file.

Link>> How to create a new personal folders (.pst) file in Outlook 2002


Hillbillygreek, you get the prize. Clearing the Deleted Items Folder resolved the problem. Who knew.....! Thank you very much and thank you to everyone who offered their advice and assistance. Much appreciated.




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