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Win32: Agent-PSI [RTK]


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#1 tracyrenee999

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Posted 15 October 2008 - 03:41 PM

Anyone else infected with "Agent-PSI" ?
I am running Avast virus program and it says one of my files is infected with this. I clicked to "delete" but it answered back
"Repair: Error 42060 {The file was not repaired}.

So I then "moved to chest".

It is still scanning so I dont know if this fixed it or healed it and am new to Avast. I was running AVG for years, then upgraded to AVG 8.0 and was having insane problems with pop-ups saying all these files were infected so I thought I would try using a different virus program to see if it caught a virus AVG didnt. I dont know how to use Avast so am not sure what "moving to chest" means, if that only quarantines it or if it removes it completely from my computer?

Thanks so very much to anyone who can shed any light on this for me and if you had it what you did to remove it completely.

~ Tracy


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#2 boopme

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Posted 15 October 2008 - 09:52 PM

Hello well first "moved to chest" means quarantine. Which means the file can no longer harm your PC.

Second I hope it is not still running,so what were those results?

Now are you using XP or another system?

Finally please run an MBAM scan...
Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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