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Can't Restore My Files !


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#1 Crypttion

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Posted 14 October 2008 - 11:36 PM

I have Windows XP, had MS AV Security on my computer, it messed up things pretty bad. I used PC recovery so as not to lose my files, after recovery I downloaded Malware Bytes, ran it and got rid of AV Security. As Malware Bytes was running, I noticed certain files of mine on the list as it was scanning my hard drive. So I know my files are still intact. When using the backup/restore utility that comes with Windows XP, none of my files or folders are listed in order to highlight and restore it. When Malware Bytes was running I took note on where my files are located, C:\UserData\Desktop\MyDownloads\etc\etc. When gettng to the User Data folder, I get a window that says "C:\UserData is not accessible . Access is denied." When using the Restore utility, I can open the UserData folder and open it's subfolders, where my files are supposed to be, but when I open the subfolders there are no files for me to check on in order for me to highlight and restore with the utility. I know these files exist because the amount of space on my hard drive is the same as before the PC Recovery. I would greatly appreciate any help I can get in order to restore my files as some of them have some sentimental value, pictures, all of my music, etc. Thank You, and Aloha ! Crypttion :thumbsup:



HP Pavilion a1606n
200 GB Hard Drive
Intel Pentium D Processor 805
2.67 GHz, 0.99 GB of Ram
Microsoft Windows XP
Media Center Edition
Version 2002 Service Pack 2

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#2 mme

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Posted 15 October 2008 - 12:01 AM

can you do a system restore
go back as far as you can

#3 hamluis

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Posted 15 October 2008 - 08:09 AM

You can probably also access that and other troublesome folders...by taking ownership of them.

How to take ownership of a file or folder in Windows XP - http://support.microsoft.com/kb/308421

Louis

#4 Crypttion

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Posted 15 October 2008 - 04:30 PM

:thumbsup: Hey guys ! Thank you for your help ! I have tried hamluis's suggestion and have successfully retrieved my files from the folder ! I guess when I did the recovery, the name of ownership changed and locked me out. A lesson learned ! Thank you to all ! Aloha !!! Again, thank you hamluis ! :flowers:

#5 hamluis

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Posted 15 October 2008 - 04:50 PM

You are welcome, happy computing :thumbsup:.

Louis

#6 usasma

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Posted 15 October 2008 - 05:02 PM

Just FYI - when you have files on the NTFS file system, each of them has an owner and a list of accounts that are allowed to access them.
If you switch to another computer (or a fresh install on the old one), the Security Identifier Descriptor changes (SID for short) - even if everything else is the same.

It's the SID that prevents your from accessing them - but administrators have the ability to change the owner, and this fixes the access denided error.
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