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Windows XP Home will not go into Safe Mode


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#1 JazzMahn

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Posted 14 October 2008 - 07:42 PM

I had a friend call and ask if I could help with her computer. I am fairly certain that she is infected with at least one and possibly several viruses and various malware.

I thought I would start and go into Safe Mode with Networking and do an online scan with Trend Micro Free Online Virus Scan.

The problem is that I can't get into Safe Mode. I can restart hitting the F8 key. Then select Safe Mode with Networking. It will show it loading the drivers and then it will kick back to the Windows XP Home logo page and begin loading drivers. I can't seem to find a way to get past this loop. There seems to be no way to get in and try to do anything to clean the computer. I have Malwarebytes that I can put on the computer as well as several other programs that I have found using this site.

If anyone has any suggestions on how I might proceed, I sure would appreciate your assistance.

One other question. If I did a repair install of Windows XP, would this assit in getting Windows XP opertional. Then I could clean the viruses after I have something to work with?

Thanks again for any and all help.

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#2 Budapest

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Posted 14 October 2008 - 07:52 PM

I would start with running Malwarebytes in Normal Mode.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 JazzMahn

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Posted 14 October 2008 - 08:29 PM

fBudapest

As I mentioned, I can't get into normal mode. The computer just continues to make a loop from the Windows XP Home screen to loading drivers then it just starts the same sequence over and over.

#4 Budapest

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Posted 14 October 2008 - 08:40 PM

You didn't say that you couldn't boot into Normal Mode. I thought the problem was only with Safe Mode.

If you run chkdsk from the Recovery Console this may allow the computer to boot.

Insert the Windows XP CD into the CD drive, and then restart the computer. Click to select any options that are required to start the computer from the CD drive if you are prompted. When the "Welcome to Setup" screen appears, press R to start the Recovery Console. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the Recovery Console. When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.

Type: chkdsk /r

It's important to have a space before the "/".

To exit the Recovery Console and restart the computer, type exit at the command prompt, and then press ENTER.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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