If you cannot use the Internet or download any programs, you are going to need access to another computer (family member, friend, etc) with an Internet connection. Download Malwarebytes Anti-Malware
, save it to a flash (usb, pen, thumb, jump) drive or CD, transfer it to the infected machine, then install and run the program. If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD so it will install on the hard drive.
Please print out and follow these instructions
to perform a Quick Scan
in normal mode. When done, click the Logs
tab and copy/paste the contents of the new report in your next reply.Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.