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HJT - WelshBluebird


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#1 WelshBluebird

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Posted 01 May 2005 - 10:04 AM

My pc has become really, really slow over the past 3 days, and as ive not installed any programs, i suspect it may be malware - but ive run scans with microsoft anti spyware, nortan internet secutriy, kaspersky anti virus and adaware but nothing was found - and the pc is still extremly slow. I have 1GB of RAM, 160GB hard drive and 2.16Ghz AMD athlon XP 3000 procesor. Heres my Hijack this log : -

Logfile of HijackThis v1.99.1
Scan saved at 16:03:17, on 01/05/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\avpcc.exe
C:\WINDOWS\System32\cisvc.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFSERVICE.exe
C:\MSSQL7\binn\sqlservr.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\MSSQL7\binn\sqlagent.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFAGENT.EXE
C:\Program Files\Pinnacle\InstantCDDVD\InstantWrite\iwctrl.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\ATI Technologies\ATI HydraVision\HydraDM.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\Program Files\VoyagerTest\fts.exe
C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFTRAY.EXE
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\avpcc.exe
C:\Program Files\ATI Multimedia\main\launchpd.exe
C:\Program Files\ATI Multimedia\RemCtrl\ATIRW.exe
C:\Program Files\ATI Multimedia\main\ATISched.EXE
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\AOL 9.0\aoltray.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_SICN03.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9CE.EXE
C:\WINDOWS\System32\cidaemon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\AOL COMPANION\COMPANION.EXE
C:\Documents and Settings\Marc\My Documents\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.co.uk
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.tiscali.co.uk
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.aol.co.uk
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.co.uk
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.aol.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Marc\Application Data\Mozilla\Profiles\default\9a2dd7oh.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O4 - HKLM\..\Run: [IW ControlCenter] C:\Program Files\Pinnacle\InstantCDDVD\InstantWrite\iwctrl.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [HydraVisionDesktopManager] C:\Program Files\ATI Technologies\ATI HydraVision\HydraDM.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
O4 - HKLM\..\Run: [%FP%Friendly fts.exe] "C:\Program Files\VoyagerTest\fts.exe"
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFTRAY.EXE
O4 - HKLM\..\Run: [AVPCC] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\avpcc.exe" /wait
O4 - HKCU\..\Run: [ATI Launchpad] "C:\Program Files\ATI Multimedia\main\launchpd.exe"
O4 - HKCU\..\Run: [ATI Remote Control] C:\Program Files\ATI Multimedia\RemCtrl\ATIRW.exe
O4 - HKCU\..\Run: [ATI Scheduler] C:\Program Files\ATI Multimedia\main\ATISched.EXE
O4 - HKCU\..\Run: [PPWebCap] C:\PROGRA~1\ScanSoft\PAPERP~1\PPWebCap.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV03.EXE
O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: ATI TV - {44226DFF-747E-4edc-B30C-78752E50CD0C} - C:\Program Files\ATI Multimedia\tv\EXPLBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O10 - Broken Internet access because of LSP provider 'xfire_lsp_10650.dll' missing
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.supanet.com/
O16 - DPF: ADVFN 4v4 - http://www.advfn.com/p.php?pid=loadercab
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineS...er.cab31267.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_1_0_0_44.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aolsvc.aol.co.uk/computercheckup/qdiagcc.cab
O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://sib1.od2.com/common/Member/ClientIn...4/OCI/setup.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnmesse...pdownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab32846.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (ASquaredScanForm Element) - http://www.windowsecurity.com/trojanscan/axscan.cab
O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} (CBreakshotControl Class) - http://messenger.zone.msn.com/binary/Bankshot.cab31267.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/SymAData.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{5C69C4DE-F4AB-43A9-A160-AC29D6372D95}: NameServer = 205.188.146.145
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\Program Files\Common Files\AOL\AOL Spyware Protection\\aolserv.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVP Control Centre Service (AVPCC) - Unknown owner - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\avpcc.exe" /Service (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: KAV Monitor Service (KAVMonitorService) - Unknown owner - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\avpm.exe" /Service (file missing)
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFSERVICE.exe
O23 - Service: Office Server Extensions Notification Service (OWSTimer) - Unknown owner - C:\Program Files\Microsoft Office\Office\OWSTIMER.EXE
O23 - Service: X10 Device Network Service (x10nets) - Unknown owner - C:\PROGRA~1\ATIMUL~1\RemCtrl\x10nets.exe (file missing)

hope someone can help

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#2 OldTimer

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Posted 02 May 2005 - 02:30 AM

Hello WelshBluebird and welcome to the BC forums. After reviewing your log I see no signs of viruses or malware at this time. Your log is clean.

Is your computer slow all of the time or just while on the internet? There is an indication that you have an LSP problem with xFire. Have you recently added or removed xFire?

Try this. Press the Ctrl, Alt and Del keys at the same time to bring up the Task Manager. Go to the Processes tab and click on the column heading for Cpu. See what processes are at the top of the list that are taking up the most cpu cycles. Post that information back here and I will review it.

Cheers.

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#3 WelshBluebird

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Posted 02 May 2005 - 05:04 AM

Thanks for repling. It is slow all the time & i installed exfire about 2 months ago - and had no problems. I will uninstall it though to see if it helps.

AvMp.exe is taking up about 80-90% of the cpu cycles. I know AvMp to be Kaspersky Anti Virus which I have. I have only just installed Kaspersky Anti Virus. Before this tough, CCProxy.exe (which is part of Nortan Internet Security) was taking up 80-90% of the cpu cycles. After I uninstalled nortan (thinking nortan was causing the problem), the print spool took up 80% of the cpu cycles. I installed Kaspersky Anti Virus and AvMp.exe started to take up 80-90% of the cpu cycles.
Will defragementing the hard drive help??

#4 OldTimer

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Posted 02 May 2005 - 12:45 PM

Hi WelshBluebird. Yes defragmenting helps if the disk is badly fragmented. You can start this from Start | All Programs | Accessories | System Tools | Disk Defragmenter. Click the Analyze button and teh Disk Defragmenter will tell you whether or not your disk should be defragmented. NTFS controls this pretty well so you might not need to defragment the disk at this time.

Something else to do regularly is clean out the temporary folder on your hard drive. You can do this easily by downloading CCleaner and installing it. Then, start CCleaner and click on the Run Cleaner button in the lower right-hand corner. When it is finished close CCleaner.

Post back here sith your results after you do the above.

Cheers.

OT
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#5 WelshBluebird

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Posted 02 May 2005 - 03:17 PM

Ive emptied the tempory folder using CCleaner, but it hasnt made a difference. I havnt been able to analyse the drive using defragmenter ( i dont know why, i never have been able to, it just gets to 10% and stays there). So I defreagmented it anyway - took about 3-4 hrs though (not sure exactly becsause i left it run when i was out). Anyway - no difference made. Im thinking of reloading the pc using the time reload CD i had when I got the pc, although i dont really want to because it'll take ages to back up my things - i do have some backups - but ive got a lot of videos and music (around 5GB) which i havnt backed - up.

#6 OldTimer

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Posted 02 May 2005 - 05:29 PM

Hi WelshBluebird. It sounds like the hard drive is in good shape. Try this once and see what happens. I see that you are running McAfee Personal Firewall. Disable it and see if that makes a difference. If you need to uninstall it to do so then go ahead and uninstall it. Firewalls and anti-virus applications can sometimes conflict with each other when the settings do not allow the proper access.

Let me know what happens.

Cheers.

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#7 WelshBluebird

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Posted 04 May 2005 - 11:18 AM

I unsintalled McAfee Firewall, then restarted my pc - but it didnt make any difference, so I then unisntalled Kaspersky Anti Virus, restareted my pc with the nortan interenet secutiy disc in my cd drive, ran a quick anti virus scan from the disc in DOS (as the disc can be used to boot the pc to a emergancy anti virus scan) - no viuses found, I booted the pc from the Hard Drive, logged on and voila- it worked, the pc is now working properly. But how could both nortan and kaspersky cause this (I was 1st using nortan internet secutity (so anti virus & firewallin one) but that made the pc slow, so I switched to kaspersky anti virus with mcafee firewall? Could someone give me a solution please because I am currenlty without a anti virus program?

#8 OldTimer

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Posted 04 May 2005 - 12:07 PM

Hi WelshBluebird. Not all antivirus programs and firewalls work well together. It has been my experience that both McAfee and Symantec products are resource hogs and do not play well with others.

Here are some suggestions for free antivirus and firewall applicaitons that we recommend to all users. I use the Avast antivirus and the Sygate Personal Firewall:

Here are 3 free firewalls available for personal use:And here are 2 good antivirus applications (these are also free for personal use):It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

Have a safe and happy computing day!

OT
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#9 WelshBluebird

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Posted 05 May 2005 - 03:31 PM

It's been ok until today when I tried to print out something. SPOOLSV is taking up 100% CPU after I click on print, and i have to bring up task manager and end the task to get the pc back to normal, but I cant print anything. Is this something to do with the printer drivers?

#10 OldTimer

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Posted 05 May 2005 - 06:44 PM

Hi WelshBluebird. What antivirus are you currently using? My guess is that it is that applicaitons that is holding things up since every file access is scanned by the installed antivirus.

Let me know.

Cheers.

OT
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#11 WelshBluebird

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Posted 06 May 2005 - 10:31 AM

Im not using any - When i unistalled Kaspersky Anti virus (i thought) the problem was solved, so I decided to just rely on interent based anti virus scans & using my NIS 2005 disc to do scans from DOS - but yesterday the problem accured with SPOOLSV.exe takign up 100% of the CPU.

#12 OldTimer

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Posted 06 May 2005 - 04:29 PM

Hi WelshBluebird. Well, I wouldn't recommend not running an anti-virus to anyone but hey, give it a shot. My guess is that one or the other antivirus applications did not unistall cleanly. Check here at the McAfee site and follow the directions there:

http://ts.mcafeehelp.com/faq.asp?frames=1&...oryId=245&chat=

I would also recommend updating yur operating system to Service Pack 2 since Microsoft is not longer updating for anything older (other than some of the Critical Updates).

Cheers.

OT
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#13 WelshBluebird

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Posted 07 May 2005 - 06:46 AM

thanks for helping, but my pc is still very slow and some aplications are using 70%+ of the cpu. I cant tell you what proccess are causing this as it keeps changing all the time.
I have run spybot, ad-aware, spyware blastar, trojan remover and Internet based anti virus scans loads of times to be sure, but nothing has been found. I have removed any files and programs I dont want / need, but the porblem is still there. Sorry if im being a nusicane but my pc is really getting me stressed now.
I will hopefully upgrade to SP2 when the problem is fixed. (i have read that SP2 will stop some programs from working - is this the case, and if so what programs are affected?)

#14 WelshBluebird

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Posted 07 May 2005 - 03:00 PM

right - ive reloaded my pc now (thanks for the help OldTimer, but none of it worked, so i reloaded my pc and it works perfeclty now. I will try to download SP2 whenever i can.

#15 OldTimer

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Posted 07 May 2005 - 04:04 PM

Hey WelshBluebird. I'm glad to hear that your computer is running better now. Way to go!

Now that your issues have been resolved I will close this topic. If you need it reopened for this same issue then please PM me. If you have any new issues in the future then please start a new topic.

Cheers.

Keep on computing!

OT :thumbsup:
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