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HouseCall Warning Received Before Scanning


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#1 glorya14

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Posted 14 October 2008 - 12:21 PM

My end result is to place a HiJjack This log in its appropriate forum; however, prior to doing this, one thing in the list of the instructions is to run the HouseCall virus check. When I go to do the HouseCall virus check, I receive the following: Warning the HouseCall-API did not define a Native Binding. Would anyone know what this is? What should I do? Thank you.

Edited by Orange Blossom, 14 October 2008 - 04:32 PM.
Move from HiJack This form to Am I Infected as there are no logs. ~ OB


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#2 hillbillygreek

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Posted 14 October 2008 - 09:12 PM

Hi glorya14. It's nothing wrong on your end. I used to get the error as well at random times, eventually getting it to work by using IE, I think ( it's been awhile since I used it). If you cant get the scan to work without the error, skip it altogether & use either the Panda Scan or the Bit Defender scan, & then proceed with the remaining instructions.

See similar here >> Problem w/Using Trend Micro Housecall, but it seems like the solutions to get it to work can be kind of a PITA.

#3 glorya14

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Posted 15 October 2008 - 08:56 AM

Thanks for pointing out that it wasn't anything on my end. I am sooooooooo paranoid since I had virus/trojan problems I automatically think "They Got Me Again." I do have Avast AV (free) on my PC but wanted to follow the directions to a letter prior to posting a log on HiJack This forum; consequently, I chose Housecall to scan my WIN-XP system. Now, thanks to your link, I see the problem with Housecall exists for others too. I have another question that has come to mind: I have always read one shouldn't have two Anti virus programs on their system. Seeing I have Avast, do you think I would be causing a problem by running either Panda or BitDefender also?

#4 boopme

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Posted 15 October 2008 - 02:02 PM

Having 2 or more Active AV's on the system will cause a variety of problems. You can use another AV to run an online scan tho or disable one and run another.
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#5 glorya14

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Posted 17 October 2008 - 04:57 PM

Yes, I had read that two AV cause havoc on a PC. Thanks for the reminder. I will have faith in Avast and, hopefully, if there are any gremlins, it will bring them to the surface.

#6 boopme

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Posted 17 October 2008 - 08:19 PM

For peace of mind run this MBAM scan..

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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#7 glorya14

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Posted 18 October 2008 - 03:51 PM

Followed your advice and Malwarbytes comes up "clean" ... no infections. Whew! Thanks, boopme. I feel better now.

#8 boopme

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Posted 18 October 2008 - 07:29 PM

You're welcome. Since there are no more problems or infection then...

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 glorya14

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Posted 21 October 2008 - 04:30 PM

I cleaned out all the old restore points. Hopefully I am "brand new" now. Thank you, thank you all

#10 boopme

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Posted 21 October 2008 - 04:59 PM

You're welcome from all at BC.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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