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error msg when starting Win XP


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#1 ozfemme

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Posted 01 May 2005 - 08:31 AM

:thumbsup:

First post so please be nice :flowers:

I have 2 friends who receive the same message when starting their computers (both running Win XP)

As soon as they turn it on & WIN XP starts, they get a message that they have 47 viruses found.

Neither knows the other, their common factor is me.

Both have recently restored their computers using the restore disks.

Any help is appreciated.

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#2 tg1911

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Posted 01 May 2005 - 02:45 PM

We're always nice, ozfemme. :thumbsup:

A couple of questions:

What gives them the message?
Is it their Antivirus?
Have they updated and scanned with their AV lately?
Have You updated and scanned with your AV lately?

The more information you can provide, the better.
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#3 ozfemme

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Posted 01 May 2005 - 05:27 PM

THey are saying it is the antivirus (it is a pop up that comes up) both computers have been updated fully (both are using Nortons)

One is a Dell the other is a VIAO, both have same OS & Antivirus,

On the one, after it was restored using the original disk, it was plugged in and turned on & the message popped up before they even got on the net, although the computer showed it was connected.


Sorry for having to give this 3rd hand, but I was the one to restore each computer & Updated both myself, and never got the message (one done in my home, the other at their home) So I feel somewhat responsible. I am hoping to get to view this first hand this week.

Any ideas?

#4 tg1911

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Posted 01 May 2005 - 08:35 PM

Sorry about all of the questions but, is the popup a Norton popup, or an advertising popup?

Have them run these 2 online scans:
http://www.pandasoftware.com/activescan/
http://housecall.trendmicro.com/

Have them fix anything they find.

Also have them install, update, and run, these basic security programs.
(They're all free.)
aČ free - a complementary product to antivirus software which is specialized in protection against harmful software. Antivirus software often features an inadequate protection against Trojans, Dialers and Spyware. aČ fills this gap.
Ad-Aware - A good program similar to SpyBot S & D.
Spybot S&D - Detects and removes spyware, of different types, from your computer.
SpywareBlaster - A good program that prevents spyware from being installed on your computer in the first place. This program is always running in the background, protecting your computer. It prevents the installation of bad active X controls found in web pages.
SpywareGuard - A nice compliment to SpywareBlaster. This allows you the option to prevent downloads that contain bad active X controls.

Important:
Please read this tutorial on Spybot S&D before using it. Spybot can do SERIOUS damage, if not used properly.
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#5 Rimmer

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Posted 01 May 2005 - 08:42 PM

Have a look in the Tutorials section for ways to keep your system secure on the internet and what to do before you connect:

http://www.bleepingcomputer.com/forums/Ste...rnet-tut86.html

http://www.bleepingcomputer.com/forums/Sim...rnet-tut82.html

Make sure you really do have the latest pattern files from Symantec - you can download a SARC intelligent updater that will allow you to update each PC without connecting it to the internet. Then reboot in safe mode and run the ani-virus scan there. It should be able to delete or quarantine the 47 viruses. If not post the log file with the virus info back here.

(sorry tg1911 didn't see you'd already replied.)

Edited by Rimmer, 01 May 2005 - 08:45 PM.


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