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Internet Dropping Out


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#1 XcileD

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Posted 14 October 2008 - 04:53 AM

Hi, I am new to this forum but I thought I would give it a shot as it seems very helpful.
I have very little time before my connection will drop out again, and I have no idea why!

I'm running Windows XP, sp3.

When the connection drops, MSN will stay connected (I can still chat to people etc), and I can download an update through ad-aware, but after about 10 - 15 mins, my browser (Firefox, then I also try IE) will not connect to anything.

I did a network diagnostic, and some of the tests passed, some failed:
Please let me know if you or anyone can help!!! Or if you need more info...
Maybe something to do with DNS?
I have no idea how I can be connected one minute, and not connected the next... Please help!


- Network Adapters


FAILED
- [00000011] Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC (FAILED)
Caption = [00000011] Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC
DatabasePath = %SystemRoot%\System32\drivers\etc
+ DefaultIPGateway = 192.168.1.1(Same Subnet) (PASSED)
Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=1ms TTL=1
Reply from 192.168.1.1: bytes=32 time=1ms TTL=1
Reply from 192.168.1.1: bytes=32 time=1ms TTL=1
Reply from 192.168.1.1: bytes=32 time=1ms TTL=1
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms
Description = Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC - Packet Scheduler Miniport
DHCPEnabled = TRUE
DHCPLeaseExpires = 7:36:41 PM 15/10/2008
DHCPLeaseObtained = 7:36:41 PM 14/10/2008
+ DHCPServer = 192.168.1.1 (PASSED)
Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=1ms TTL=1
Reply from 192.168.1.1: bytes=32 time=1ms TTL=1
Reply from 192.168.1.1: bytes=32 time=1ms TTL=1
Reply from 192.168.1.1: bytes=32 time=1ms TTL=1
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms
DNSDomain = vic.bigpond.net.au
DNSEnabledForWINSResolution = FALSE
DNSHostName = xciled
- DNSServerSearchOrder (FAILED)
- 61.9.134.49 (FAILED)
Pinging 61.9.134.49 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 61.9.134.49:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
- 61.9.133.193 (FAILED)
Pinging 61.9.133.193 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 61.9.133.193:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
DomainDNSRegistrationEnabled = FALSE
FullDNSRegistrationEnabled = TRUE
GatewayCostMetric = 20
Index = 11
+ IPAddress = 192.168.1.101 (PASSED)
Pinging 192.168.1.101 with 32 bytes of data:
Reply from 192.168.1.101: bytes=32 time<1ms TTL=0
Reply from 192.168.1.101: bytes=32 time<1ms TTL=0
Reply from 192.168.1.101: bytes=32 time<1ms TTL=0
Reply from 192.168.1.101: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.101:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
IPConnectionMetric = 20
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPSecPermitIPProtocols = 0
IPSecPermitTCPPorts = 0
IPSecPermitUDPPorts = 0
IPSubnet = 255.255.255.0
IPXEnabled = FALSE
MACAddress = 00:1A:4D:5C:EF:8A
ServiceName = RTLE8023xp
SettingID = {F1FBEBBB-133B-4B9A-9C49-0A0F279FD3A3}
TcpipNetbiosOptions = 0
WINSEnableLMHostsLookup = TRUE
+ [00000014] Bluetooth Device (Personal Area Network)
Caption = [00000014] Bluetooth Device (Personal Area Network)
DatabasePath = %SystemRoot%\System32\drivers\etc
Description = Bluetooth Device (Personal Area Network)
DHCPEnabled = TRUE
DNSEnabledForWINSResolution = FALSE
DNSHostName = xciled
DomainDNSRegistrationEnabled = FALSE
FullDNSRegistrationEnabled = TRUE
Index = 14
IPConnectionMetric = 1
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPSecPermitIPProtocols = 0
IPSecPermitTCPPorts = 0
IPSecPermitUDPPorts = 0
IPXEnabled = FALSE
MACAddress = 00:0B:0D:0E:22:7C
ServiceName = BthPan
SettingID = {9D39CCE4-A5FF-41D0-8976-AC4DE0838DCD}
TcpipNetbiosOptions = 0
WINSEnableLMHostsLookup = TRUE
- DNS Servers


FAILED
- [00000011] Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC (FAILED)
- DNSServerSearchOrder (FAILED)
- 61.9.134.49 (FAILED)
Pinging 61.9.134.49 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 61.9.134.49:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
- 61.9.133.193 (FAILED)
Pinging 61.9.133.193 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 61.9.133.193:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
+ Default Gateways


PASSED
+ [00000011] Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC (PASSED)
+ DefaultIPGateway = 192.168.1.1(Same Subnet) (PASSED)
Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=1ms TTL=1
Reply from 192.168.1.1: bytes=32 time=1ms TTL=1
Reply from 192.168.1.1: bytes=32 time=1ms TTL=1
Reply from 192.168.1.1: bytes=32 time=1ms TTL=1
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms
+ DHCP Servers


PASSED
+ [00000011] Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC (PASSED)
+ DHCPServer = 192.168.1.1 (PASSED)
Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=1ms TTL=1
Reply from 192.168.1.1: bytes=32 time=1ms TTL=1
Reply from 192.168.1.1: bytes=32 time=1ms TTL=1
Reply from 192.168.1.1: bytes=32 time=1ms TTL=1
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms
+ IP Address


PASSED
+ [00000011] Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC (PASSED)
+ IPAddress = 192.168.1.101 (PASSED)
Pinging 192.168.1.101 with 32 bytes of data:
Reply from 192.168.1.101: bytes=32 time<1ms TTL=0
Reply from 192.168.1.101: bytes=32 time<1ms TTL=0
Reply from 192.168.1.101: bytes=32 time<1ms TTL=0
Reply from 192.168.1.101: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.101:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
WINS Servers


+ Network Clients

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#2 XcileD

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Posted 14 October 2008 - 05:05 AM

Also, I am not sure if it's worth mentioning... But Zone Alarm doesn't show up in the system tray.
It's definitely running under processes in the task manager, but not showing in the system tray.

#3 usasma

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Posted 14 October 2008 - 07:01 AM

I'd suggest uninstalling ZoneAlarm to see if that helps the problem. But first download a new copy so that you can install it when you're done.

If that doesn't fix it, then there's a lot of other stuff to try. I'll move this over to the networking forum if you post back that the ZoneAlarm removal didn't fix it.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 XcileD

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Posted 14 October 2008 - 08:51 AM

Well as soon as I uninstalled Zone Alarm and tried to load a web page, it worked!

I was going through the problem with a friend, and he also believed it to be something to do with the DNS.

Trace route would go 2 hops, then time out. I could still ping most websites, but when I tried telnet google.com 80, it timed out.
It's now almost 1am on a work night, and I'm screwed tomorrow!

Thanks usasma.

#5 usasma

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Posted 14 October 2008 - 09:53 AM

I had first thought about all those things that you'd mentioned - and even composed a lengthy post with a lot of suggestions.
Then, because of my eye problems, I reread your post and noted that:
1 - you could connect on different ports (other than port 80 for your browser), and
2 - you mentioned a "glitch" with ZoneAlarm
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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