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Computer won't finish starting up

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#1 Allende


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Posted 13 October 2008 - 09:02 PM

Okay so I don't know much about this computer because it's my cousin's. Today he called me to try to help him fix it because whenever he tried to start his computer up he'd get a message telling him that something had changed, either software or hardware, and if he'd like to start up in Safemode, Safemode w/ networking or normally. By selecting any of them it'd just try to continue and after the windows page it'd just go black. When I tried anything else, same thing would happen. (Sometimes I got a blue screen but I forgot what it'd say.) Finally I tried to reformat it and it'd get to the part where you get to choose to either reformat or repair. (Pressing either ENTER or R) However here nothing would happen. If I pressed Enter, it'd just stay on the same screen. Then pressing R same thing. One time however it did try to go on when I pressed R but it just restarted. Any advice? Or is it better to just replace it? Thanks in advance for the help. :]

Edited by Allende, 13 October 2008 - 09:03 PM.

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#2 Budapest


    Bleepin' Cynic

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Posted 13 October 2008 - 09:05 PM

What's the make and model number of the computer?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 usasma


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Posted 14 October 2008 - 06:44 AM

I'd suggest that you first try a bootable diagnostic utility available from the manufacturer of the hard drive. Here's a topic with links to the most common ones: http://www.bleepingcomputer.com/forums/t/28744/hard-drive-installation-and-diagnostic-tools/
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