thanks for your response.
Event manager keeps reporting this in the System section:
Date: 10/16/2008 Source: Service Control Manager
Type: Error Category: None
Event ID: 7000
The SMI helper driver service failed to start due to the following error:
The system cannot find the path specified.
For more information, see Help and Support Center at ...
This is the error reported each time her laptop crashes. Google searching has left me confused as to if this service is part of the Lenovo Thinkpads fingerprint security software or it is something else totally. The lenovo website was not to helpful. I am most likely just looking in the wrong places
thanks a bunch