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IE7 Freezes


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#1 Rewarder

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Posted 13 October 2008 - 08:56 AM

In the past two weeks, when I open Boggle at IWIN.com, I can play a couple of games then it freezes and I get the Internet Explorer has encountered a problem and needs to close error.

I have defragged, cleaned cookies and checked the add-ons. I have been playing this for years and only now encountering problems.

Any help?

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#2 ice2921

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Posted 13 October 2008 - 11:32 AM

Have you tried a reinstall of IE7, and is windows completely updated?

#3 Budapest

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Posted 13 October 2008 - 04:30 PM

Have a look in the Event Viewer for any errors at the time of the freezes.

To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.

Check in all the categories.

If you find an error that occurred at the time right-click on it and select properties. Copy the information in the window and post it back here. This will help us diagnose your problem.

How To Use the Event Viewer
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#4 Rewarder

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Posted 14 October 2008 - 05:29 AM

Budapest,
I am embarrassed to say but I have not figured out how to copy and paste this info back here. I have located the files though and have been trying get them back here for your help. Please don't give up on me.

#5 Budapest

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Posted 14 October 2008 - 03:59 PM

If you can't copy and paste just type the error message into your reply. Be sure to include the Event ID.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 Rewarder

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Posted 14 October 2008 - 06:03 PM

Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 10/13/2008
Time: 3:36:15 PM
User: N/A
Computer: TOSHIBA
Description:
Fault bucket 430053873.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 34 33 30 30 35 33 38 37 43005387
0010: 33 0d 0a 3..

#7 Budapest

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Posted 14 October 2008 - 06:19 PM

Try this:
  • Start Internet Explorer 7.
  • On the Tools menu, click Internet Options.
  • On the Advanced tab, click Reset.
  • In the Reset Internet Explorer Settings dialog box, click Reset to confirm.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 Rewarder

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Posted 14 October 2008 - 08:29 PM

Done all the above and it's still freezing up.

#9 Budapest

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Posted 14 October 2008 - 08:36 PM

Try uninstalling and then reinstalling Flash.

To uninstall use the Adobe Flash Player uninstaller here.

Then go here and reinstall.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 Rewarder

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Posted 14 October 2008 - 10:03 PM

I got to play 4 or 5 rounds before it froze this time...(after uninstalling and reinstalling Adobe Flash Player.)

#11 Budapest

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Posted 14 October 2008 - 10:11 PM

Also, go Start > Control Panel and double-click Add or Remove Programs. Post back and report any Java entries that you have.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#12 Rewarder

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Posted 15 October 2008 - 06:11 AM

Budapest,

I am uncertain about what information you want. I am unable to copy the information from this site. This is what it says:

Java™ 6 Update 7
Size 114.00 MB
Used Rarely
Click here for support infomation
Change Remove


Is this the info you are asking for?

Thanks for bearing with me.

Edited by Rewarder, 15 October 2008 - 06:30 AM.


#13 Budapest

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Posted 15 October 2008 - 04:01 PM

In Add or Remove Programs, remove Java and reboot your computer.

Then go here and install it again.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#14 Rewarder

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Posted 18 October 2008 - 03:20 AM

I am still freezing up. Can you tell me how to reinstall Explorer 7? I do not have the option to remove it under add/remove programs.

#15 Budapest

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Posted 18 October 2008 - 04:22 AM

How to uninstall Internet Explorer 7
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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